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    Remote Technical Support Engineer - London, United Kingdom - Warner Media, LLC.

    Warner Media, LLC.
    Warner Media, LLC. London, United Kingdom

    1 week ago

    Default job background
    Description

    Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

    From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

    Reporting to the Helpdesk Manager, you will be providing agile "hands on" support for all WBITVP Operational Companies across London, Brighton and pop-up remote production locations around the UK.

    A tenacious engineer is required to provide comprehensive technical support for desktop/laptop computing environments, O365 Suite applications, Active Directory, Box, mobile devices, desktop and cloud hosted applications, Avaya and IP Office.

    Install, configure, deploy and support Mac & PC desktop hardware and software (both on-premise & remotely)

    Provide desktop support (both on-premise & remotely), onboard/offboard users, covering applications such as Box, Office 365, Microsoft Remote Desktop, hardware stock assignments for new staff and leavers.

    Install & Support desktop applications including MS Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud suite and other applications as required.

    Act as customer service/liaison point of contact between OpCo's and 3rd party software/system providers via Warner Brother channels (E.Maintain and track inventory of workstations, laptop kits etc.
    Track installed production software (MMB, MMS, Final Draft) licenses, renew and remove from BYOD computers when staff are offboarded
    Act as point of contact for calls to the UK Helpdesk.
    Proven experience in a 1st and 2nd line IT Support capacity.

    Proven experience in supporting cloud based applications and software such as (but not limited to): Office 365, Active Directory, Box, DUO 2FA, Okta, Avaya IP Office.

    Proven experience in supporting hardware such as: Macbooks, various brands of PC Laptops & Desktops, tablet and mobile devices etc.

    Training in various specifics of the job will be given by shadowing current engineers but once up to speed, this role will require managing ones' own time/workload and have the confidence to use their own initiative.

    The Legal Bits...

    Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us.

    Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

    If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at #
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