Jobs

    Internal Sales Representative - Bracknell, United Kingdom - CXC Global

    CXC Global
    CXC Global Bracknell, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Internal Sales Representative (Electrical Wholesale)

    CXC is delighted to be working with a leading distributor in the electrical wholesale industry, dedicated to providing top-quality products and exceptional service, who is currently seeking a dynamic and motivated Internal Sales Representative to join their Bracknell team.

    The ideal candidate will possess a strong background in sales, excellent communication skills, and a passion for exceeding customer expectations.

    As an Internal Sales Representative, you will play a key role in driving sales growth, building relationships with customers, and providing outstanding service and support.


    Responsibilities:

    • Serve customers politely and efficiently to ensure customer satisfaction
    • Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
    • Maximise sales using linked selling and other appropriate skills
    • Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling, effective telephone marketing
    • Maximise the use of the information technology available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.)
    • Ensure all telephones are answered promptly and politely, covering for colleagues as appropriate
    • All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company
    • Monitor and effectively use customer special terms
    • Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
    • Service customer orders from branch stock profile where ever possible and appropriate
    • Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
    • Liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
    • Upon the receipt of customer special orders ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
    • Monitor potential issues with customer credit limits and payments. Liaise with Branch Management/Supervisor as necessary to maximise sales potential and minimise financial risk
    • Maintain an up to date knowledge of products technology and regulations in order to support or further customer service
    • Be aware of competitor and customers activities to identify commercial threats and sales opportunities
    • Follow the Company procedure in the handling of all monies and selection of payment types
    • Ensure the preparation of documentation for goods to be returned by customers for credit/refund
    • Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate
    • Keep all sales and display areas clean and tidy ensuring manufacturers literature is kept up to date
    • Advise of apparent stock shortages in order to achieve good stock management
    • When covering other departments ensure correct procedures are followed

    Qualifications:
    Driving Licence

    2 years experience in customer facing sales role

    Previous electrical wholesale experience

    Acknowledged customer service training

    Experience in a telephone sales environment

    Technical ability to takeoff quantities from plans

    Any industry recognized training/certification
    If you are a motivated self-starter with a passion for sales and customer service, we want to hear from you We look forward to reviewing your application
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