Jobs
>
London

    Partner Success Manager - London, United Kingdom - Medium

    Medium
    Medium London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.

    In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

    Thus far, the Partnerships org has had amazing support from our Professional Services counterparts in ramping partners. While they will continue to ramp new Partners, we need the Partnerships Org (i.e.

    this role) to take the lead in building the right operational and governance frameworks to ensure our Partners, with the support of the resources we provide them, can drive equal (or better) Customer outcomes from their investment in Pigment.

    This role is at the junction of technical expertise, operational skills & relationship building.

    You can justify an impactful experience of delivering projects in a similar environment as Pigment:
    business modeling technology where success depends on end user adoption (a non technical crowd).

    You can demonstrate great relationship building, across a variety of stakeholders and a clear capacity to enable and empower others.

    The role will report into the Global Head of Partnerships, with dotted line to regional Professional Services lead, and will have a counterpart in another region (US/EMEA).

    Enablement - Ensure partners are 100% compliant with our Enablement Program & requirements (e.g. resources are SC certified before demoing on opps, have completed required pre-requisites before being staffed on a project, are only putting Pigment certified resources on Pigment projects they prime, etc.).

    Risk Identification - Meet with each partner who has active projects twice a month to ensure their project status inputs & time entry is up-to-date, and prompt questions around where you foresee risk in their in-flight engagements.

    Risk Mitigation - After triangulating and identifying at-risk Partner Led engagements, work with the Partner/Customer to triage the risk, pulling in cross-functional counterparts (e.g. Professional Services, Customer Success, Product, PAMs, etc) as appropriate to successfully triage the issue.

    Scaling - Ensure Customers are completing Partner go-live surveys, we are promptly addressing and collaboratively working through Partner Delivery and/or Compliance challenges, and working with our Partners to ensure they can successfully scale their Pigment practices in a financially feasible manner.

    Partner SOWs & Time Tracking Setup - Partner SOW (When partner subcontractors) creation/execution (inc. Accuracy of Partner Led Project Status - Ensuring Partner Compliance with Project Delivery Status for Partner led projects (i.e. co-contract, partner prime, partner prime w/pigment subcontractors).

    Proactively Identify Risks in Partner Led Projects - Reviewing Partner led projects tracker for risk: go-live date slippage, performance risks, customer/partner sentiment, etc.

    Partner POC for all things deployment (when no SA involved) - First POC for triaging issues on partner led deployments.

    Staying Upskilled on Pigment - By supporting the certification of Partner Built Demo Assets, and other "hands on keyboard" activities to remain up to speed on a rapidly innovating product
    Bachelor's and / or Master's Degree

    • EPM consulting experience, either as a Solution Architect or Project Manager at an EPM vendor, or as an EPM Implementation Consultant at a Systems integrator
    • Familiarity with agile implementation methodology
    • Flexible and able to work in fluid environment with changing priorities
    Competitive compensation package
    When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
    Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
    Delivering means building a passionate Pigment community.
    We believe diversity is a strength and fosters innovation.

    All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.

    We may process your personal data in accordance with our HR Data Protection Notice . #
  • Muso

    Customer Success Manager

    2 weeks ago

    Muso London, United Kingdom

    Do you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? · Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. · Here at MUSO we are look ...

  • Corporate Recruitment Solutions

    Customer Success Manager

    1 week ago

    Corporate Recruitment Solutions London, United Kingdom

    **Job Title: Customer Success Manager** · **Location: London** · **Salary: Competitive** · About **Customer Success Manager** · My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial management platform allowin ...

  • Corporate Recruitment Solutions

    Customer Success Manager

    3 weeks ago

    Corporate Recruitment Solutions London, United Kingdom

    Hybrid working, Central London twice a week · **About the Customer Success Manager** · My client is a leading provider of Loyalty integration schemes. Being originally based in the US and seeing excellent growth over the UK Market in the last 10 years they are market leaders with ...

  • Navis

    Customer Success Manager

    3 weeks ago

    Navis London, United Kingdom

    **Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...

  • Findrs Recruitment Ltd

    Customer Success Manager

    2 weeks ago

    Findrs Recruitment Ltd London, United Kingdom

    **Customer Success Manager** · **UK (Fully remote)** · **£ Equity + Bonus** · It's easy to think that the hard work ends once you've landed a customer. In reality, the struggle to win your clients' hearts is only just beginning, and, over the last decade, cultural trends, custome ...

  • C&M Travel Recruitment

    Advisor Success manager

    2 weeks ago

    C&M Travel Recruitment London, United Kingdom Full time

    Advisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...

  • Redimeer

    Customer Success Manager

    2 weeks ago

    Redimeer London, United Kingdom

    **Customer Success Manager | London | Remote | Salary up to £50k + Commission** · **Salary**: £50,000 + Commission & Benefits · **Location**: Remote with occasional travel into their London office · My client is looking for an experienced Customer Success Manager with recruitment ...

  • Carbon Global Limited

    Client Success Manager

    2 weeks ago

    Carbon Global Limited London, United Kingdom

    **Job Title**:Client Success Manager · **Location**: London · **Salary**: £34k - £38k per annum DOE · **Job Type**:Permanent, Full Time · **The Company**: · Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Tech and ...

  • Aspire

    Client Success Manager

    3 weeks ago

    Aspire London, United Kingdom

    Are you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to i ...

  • Pareto

    Client Success Manager

    3 weeks ago

    Pareto London, United Kingdom

    Pareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered an innovative approach and a unique philosophy toward sales recruitment, training and development. · We pride ourselves on going f ...

  • Corporate Recruitment Solutions

    Customer Success Manager

    1 week ago

    Corporate Recruitment Solutions London, United Kingdom

    **Job Title: Customer Success Executive (12 months FTC)** · **Location: London** · **Salary: Competitive** · About **Customer Success Executive** · My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial managem ...

  • Sphere Digital Recruitment

    Customer Success Manager

    2 weeks ago

    Sphere Digital Recruitment London, United Kingdom

    **Customer Success Manager - MAdtech SaaS Platform** · **£35-45k plus 5-15% bonus** · **London/Hybrid** · **The Company**: · My client is a leading MAdtech platform providing the best advertising solution for local businesses worldwide no matter their size and scope and across mu ...

  • Edbury Daley

    Customer Success Manager

    3 weeks ago

    Edbury Daley London, United Kingdom

    Our client is a global leader in Hospitality focused P2P software and they are looking to hire an outgoing and personable individual who can work with key clients to help them get the best out of their systems to improve their purchasing effectiveness. Someonewho understands cust ...

  • Round Pegs Recruitment

    Client Success Manager

    3 weeks ago

    Round Pegs Recruitment London, United Kingdom

    A fintech business that services the investment and wealth management industry is seeking a CRM/CSM to join their growing team. · The Client Success Manager will interface directly with manager research teams to get them started and continue to request and review fund due diligen ...

  • Tate

    Student Success Manager

    3 days ago

    Tate London, United Kingdom

    **Student Success Manager** · **£ £29.00 **per hour** · **4 - month contract (likely to be extended)** · **London WC1H Hybrid Working · **Tate are working with a Russel group university to recruit for a Student Success Manger. · This role is Hybrid working and is reporting direct ...

  • ReCulture

    Customer Success Manager

    2 days ago

    ReCulture London, United Kingdom

    * Customer Success Manager · - £35,000 - £40,000 + Bonus · - Liverpool or London (Hybrid working) · Customer Success Manager · What: Customer Success Manager · Where: London OR Liverpool (Hybrid working) · **Salary**: £35,000 - £40,000 + bonus · The company: · My client is one of ...

  • Sphere Digital Recruitment

    Customer Success Manager

    5 days ago

    Sphere Digital Recruitment London, United Kingdom

    **Customer Success Manager - Sales Enablement SaaS Platform** · **£40-50k plus £15-25k bonus** · **London/Hybrid** · **The Company** · My client are a best in-class Sales Enablement SaaS platform powering the scale-up/start-up tech space They provide businesses with the access th ...

  • Noble Recruiting

    Student Success Manager

    4 days ago

    Noble Recruiting London, United Kingdom

    **Student Success Manager (BAME Awarding Gap Project)** · **Start: ASAP (5 month contract)** · **Location: WC1H9BT (Hybrid working - Thursday is the only office day)** · **Salary: £ £31.83 p/Hour** · **Our client**: · Our client is one of the largest Universities in the world and ...

  • Consult

    Client Success Manager

    4 days ago

    Consult London, United Kingdom

    Consult are proud to be working alongside one of the UK's leading Dental Growth Agencies, an incredibly exciting organisation specialising in Business Development & ultimately, getting more patients into practice. · Due to fantastic growth within the business, an opportunity has ...

  • Lynx Recruitment Ltd

    Customer Success Manager

    3 days ago

    Lynx Recruitment Ltd London, United Kingdom

    I am currently recruiting for a **Customer Success Manager** for one of my leading unique human experience analytics companies. They are responsible for improving the impact their digital business has on employees and core business metrics suchas efficiency, wellbeing, equality, ...