Jobs

    Repairs Operations Manager - East London, United Kingdom - Christian Action Housing

    Christian Action Housing
    Christian Action Housing East London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Repairs Operations Manager

    Location: Enfield - Hybrid (occasional evening/weekend working).

    Salary: £50,000 - £52,000

    Hours: 37.5

    Reporting to: Head of Property Services

    Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

    We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.

    Following a restructure in the Property Services Team, and to strengthen our repairs and contract management function, an exciting opportunity has arisen for a Repairs Manager, to join our busy team. This is a brand new role that is one of two Operational Managers in the team.

    Some of the core responsibilities of the role will include:

    • To oversee and be responsible for the operational delivery of a high quality repairs and maintenance service across mixed tenure housing stock.
    • Responsible for the operational management of void repairs through a surveyor and contractor.
    • Contribute to setting the strategic direction and budgets of managed service.
    • Establish effective reporting mechanisms for repairs data to ensure services are be monitored effectively and future demands and impacts can be identified to drive service delivery plans and budget setting.
    • Management of disrepair cases and voids.
    • Lead on investigating and resolving customer complaints across the Property Service Team.
    • Work with Resident Involvement Officer to model and establish strong positive engagement with customers in line with best practice and current tenant satisfaction measures.

    For a full understanding of the requirements of this role, please look at the job profile.

    What we are offering

    • 25 days holiday plus bank holidays (pro rata)
    • Health care cashback scheme
    • Generous pension scheme
    • Employee assistance programme including free counselling and legal advice
    • A supportive and friendly working environment
    • Some flexibility with days and hours worked

    Christian Action Housing is a 'Disability Confident Employer', we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

    Closing Date for appliations: Thursday 16th May 2024 Interviews: Wednesday 22nd/Thursday 23rd May 2024

    ADZN1_UKTJ

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