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    Administrator - Maidstone, United Kingdom - Chislehurst Medical Practice

    Chislehurst Medical Practice
    Chislehurst Medical Practice Maidstone, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking to add a new care coordinator to our existing friendly, hardworking team. This is a non clinical role.

    x1 vacancies for 22 hours per week

    The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice) there are 9 partners, with 6 salaried doctors and full complement of nurses including ANP and HCA.

    The successful candidates will be expected to work across the two sites. Days and hours to be discussed during interview.

    Main duties of the job

    Care Coordinators could potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the practice team to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

    About us

    Chislehurst MedicalPractice is part of the newly formed Chislehurst Partnership created in July2022 with the merger of The Woodlands Practice and Chislehurst MedicalPractice. Both are high performing, well established GP practices inChislehurst who are passionate about providing a friendly, supportive andcaring medical service to our population. The Practices are working towardsmoving into a purpose-built medical centre in the future but for the time beingare operating from two premises. We have a combined patient list size of circa25,000. Our team are friendly and hard-working and together we provide a highlevel of care to the local community. We are a well organised, progressive,forward-thinking Partnership. We are part of the Mottingham, Downham &Chislehurst (MDC) Primary Care Network and share across our practices a widerange of additional roles including, Clinical pharmacists, PhysiciansAssociates, Pharmacy Technician, Physiotherapist, Social Prescribers, MentalHealth Practitioner and Paramedic.

    Job description

    Job responsibilities

    Duties of the role (not an exhaustive list) :

    Carry out administrative work to support patient clinics such as vaccination clinics, and nurse clinics including setting up clinics, arranging appointments, liaising with other staff and patients when necessary;

    Liaise with administration team with regards to practice indicators and targets;

    Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to the Contracts Manager;

    Carry out administrative work for meetings

    Carry out searches on the clinical computer system and analyse data, following practice procedures ensuring patients are encouraged to attend for clinical reviews

    Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care;

    Provide co-ordination and navigation for patients and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals;

    Work with patients, their families and carers, to improve their understanding of their condition.

    Support patients to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.

    Help patients to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.

    Assist patients to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.

    Provide co-ordination and navigation for patients and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.

    Proactively identify and manage a caseload, which will include patients with long-term health conditions, and where appropriate, refer back to other health professionals.

    Support other members of the administration team

    Maintain good communication with all members of the practice

    Participate in training, as appropriate;

    Work within organisation policies, procedures and guidelines.

  • Provide holiday/sickness cover for your colleagues as agreed
  • Any other duties reasonable to your position

    • General

    The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

    Person Specification

    Quality, Attributes and Other

    Essential

  • Ability to work without direct supervision and determine own workload priorities
  • Adherence to the need for strict confidentiality
  • Able to use own judgement/resourcefulness
  • Ability to work in isolation as well as being part of a team
  • Ability to work under pressure
  • Ability to work in a changing environment
  • Clear communication

    • Desirable

  • Computing skills and familiarity with medical computer systems, Word, Excel, and internet browsing
  • Medical terminology

    • Experience

    Essential

  • Experience of dealing with the public/patients
  • Experience of Primary Care/GP Practice

    • Desirable

  • Experience of working in a multidisciplinary team.
  • Knowledge/familiarity with medical terminology
  • Awareness of clinical systems such as EMIS.
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