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    Client Partner - London, United Kingdom - Massive Rocket Ltd

    Massive Rocket Ltd
    Massive Rocket Ltd London, United Kingdom

    1 week ago

    Default job background
    Description

    Location: Remote

    Reportingto: Client ServicesLead

    WhoWe Are

    Are you adatadriven growth specialist looking for your next challenge Lookno further than Massive Rocket the UKbased Data and amp; CRMConsultancy thats taking the world bystorm

    Withclients across Europe the US and Africa we help businessesunderstand their customers and drive predictable growth through ourcore services of CRM Automation and Data and amp;Analytics.

    Ourinternational team renders services to a diverse range of clientsencompassing Financial Services Aviation Music Media Streaming andSports sectors. andnbsp;

    WhatWe Offer

    Fastmovingenvironment you will never stop learning andgrowing

    Supportiveand positive work culture with an emphasis on ourvalues

    International presence work with team members in Europe the US andaround the globe

    100% remote forever

    Flexible VacationPolicy

    Careerprogression paths and opportunities forpromotion/advancement

    Organised team events andoutings

    Whatwere looking for

    Weare looking for an experienced Client Partner to join our growingteam here at Massive Rocket.The Client Partner will develop andnurture trusted client relationships and grow revenues fromexisting clients whilst balancing new business efforts. andnbsp;

    TheClient Partner will be will be the voice of the customer and ownendtoend responsibility for Profitability Client Engagement andCSat Growth and Operational Delivery with existing accounts andwill also play an active role in business developmentactivities.

    TheClient Partner (jointly with the Practice Leads) will demonstratestrong industry POV and subject matter expertise with knowledge inCustomer Engagement Strategy and amp; Best Practice CRM platformmigration and execution Data Architecture and Martech CDPCEPMarketing Cloud. andnbsp;

    TheClient Partner will be adept at consultative solutionsellingproviding solutions to complex client issues that drive mutuallypositive business outcomes in the customer experience domain. andnbsp;

    TheClient Partner will be experienced in Account Management andfamiliar with Project Management principles with the ability toactively engage and collaborate with team members to cater toclients specific business needs. A team player who is confident totake the initiative assertive in challenging the status quo yetrespectful and can drive things forward working atpace.

    Responsibilities

    DrivingRevenue Growth and amp; Success on existingclients

    Endtoendresponsibility for the success and growth of the engagement andaccount starting from initial meetings and proposal creation toaccount delivery and growth. andnbsp;

    Determine thestrategic direction and tone for all clientaccounts.

    Developing growth roadmap and managing end to end commercialretention renewal and expansion of all clientaccounts.

    Establishing and maintaining the client relationship standard ofexcellence for theagency.

    Managingsenior client expectations increasing client satisfaction andengagement.

    Ensuring all projects are delivered as per client scope andbudgets; proactively managing client expectations in case of delaysand flagging risks and mitigationsperiodically

    Actingas a point of escalation to address client feedback and proposeappropriatesolutions

    Workingwith the delivery team to ensure projects are appropriately staffedand profitable.

    Coaching and supporting the team to continuously improve thequality of the strategy and delivery on the clients business addingvalue at everytouchpoint

    Managingtracking and reporting of performance to uphold team accountabilityand promote quality ofservice.

    LeadingNew Business

    Identifying and qualifying new business opportunities buildingimmediate confidence and trust with newprospects

    CraftingPitch presentations Commercial Proposals and amp; Pricing with thesupport of the deliveryteam

    Developingstrategic roadmaps and scoping new business projects with thesupport of the delivery team andnbsp;

    Leadingnegotiations and closing contracts and Scope of Work with ClientProcurement Teams

    Onboarding new clients ensuring successful transition from Sales toDelivery

    Experience

    10 years experience in a client facingrole

    TechnicalEngineering or Technical MarketingBackground

    Experience and expertise in at least 4 of the followingareas

    Consulting /Business Analyst

    Customer Engagement/Customer ExperienceStrategy

    CRM

    MarTech CDP CEPMarketing Cloud andnbsp;

    Customer DataManagement

    DataArchitecture/ DataWarehouse

    DataAnalytics/Measurement/Reporting

    Experience managing multiple complexprojects

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