Jobs
>
London

    People Operations Colleague Experience Coordinator - London, United Kingdom - British Airways

    British Airways
    British Airways London, United Kingdom

    1 week ago

    Default job background
    Description

    As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

    It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

    This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

    So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

    We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

    The role:

    Exciting opportunity to join the People Operations team in the role of Colleague Experience Coordinator on a permanent basis.

    You'll work flexibly as part of a team to administer HR processes across the end to end colleague lifecycle and provide advice and HR support to colleagues.

    What you'll do:

    You'll work flexibly as part of a team of c20 to administer HR processes across the end to end colleague lifecycle and provide advice and HR support to colleagues.

      • Provide customer service excellence and colleague care that exceeds customer expectations to agreed SLAs with a focus on first contact resolution
      • Deliver a Tier 1 advice and query resolution service for HR process, policy and systems queries via a variety of different integrated channels
      • Administer the HR lifecycle from starters to leavers ensuring accurate and compliant changes and deliver specialist HR administration processes including redundancy, settlement agreements, service agreements and death in service.
      • Carry out key compliance controls for HR processes in accordance with internal and external regulations including GDPR
      • Build effective working relationships with external customers of People Operations, BA Subsidiaries & IAG Operating Companies

    About you:

    • Background in HR
    • Experienced in delivery of excellent customer service in a busy operational environment (essential)
    • Background in People processes or policies (essential)
    • Understanding of BA people & pay processes and policies (desirable)
    • CIPD (desirable)
    • Knowledge of data protection and Information Security (desirable)

    This role is a mix of office and home based with a rostered working pattern.

    What we offer:

    We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

    From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

    At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

    We never stand still, and we don't expect our people to either.

    Inclusion & Diversity

    At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

    Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

    #J-18808-Ljbffr
  • Ancestry

    Workplace Experience Coordinator

    13 hours ago

    Ancestry London, United Kingdom

    **About Ancestry**: · When you join Ancestry, you join a human-centered company where every person's story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communitie ...

  • United Colleges Group

    Work Experience Coordinator

    4 days ago

    United Colleges Group London, United Kingdom

    Work Experience Coordinator · £29,576 - £31,116 per annum (including London Weighting Allowance) · About UCG · United Colleges Group (UCG) is based at the heart of the education sector in London. With a combined turnover of £50m, the Group has both the ambition and strength to cr ...

  • Incite Insight

    Colleague Experience Coordinator

    1 week ago

    Incite Insight London, United Kingdom

    **Colleague Experience Coordinator - £130-£140 per day Inside IR35** · The purpose of the Colleague Experience Coordinator is to engage with IT's colleagues within our organisation. The role will track, measure and report on Colleagues' experience using IT Services end-to-end, to ...

  • Goldsmiths University

    Conference Experience Coordinator

    3 days ago

    Goldsmiths University London, United Kingdom

    **Conference Experience Coordinator**: · - Department · - Estates and Facilities · - Vacancy Type · - Open-ended/Permanent · - Full-Time/Part-Time · - Full Time · - Salary · - £33,294 - £37,655 · - Actual Hours · - 09h00-17h00 - working hours can vary between Monday-Sunday 07h00- ...

  • ITV Jobs

    Brand Experiences Coordinator

    1 week ago

    ITV Jobs London, United Kingdom

    **Coordinator, Brand Experiences** · **ITV Studios** · **Permanent, full time** · **Office Location: ITV White City, London (hybrid)** · **Closing Date: 8th January 2023** · **Why you should join us** · TV Studios is a global home for handpicked individuals with the freedom to de ...

  • CBRE

    Workplace Experience Coordinator

    5 days ago

    CBRE London, United Kingdom

    Posted- 04-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandCBRE Global Workplace Solutions is a leading global provider of in ...

  • Hanson Wade

    Customer Experience Coordinator

    1 week ago

    Hanson Wade London, United Kingdom

    We are looking for an enthusiastic Customer Experience Coordinator with a "can-do" attitude to join our growing Customer Delivery team here at Hanson Wade. Hanson Wade specialises in producing and delivering conferences within the Life Science, Construction and HR industries. · * ...

  • Healios

    Clinical Experience Coordinator

    4 days ago

    Healios London, United Kingdom

    **POSITION**: 6 Month Fixed Term Contract, Full Time · **LOCATION**:Fully remote · **SALARY**:£25,500 - £27,000 per annum · **OUR COMPANY** · Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental he ...

  • Moorfields Eye Hospital NHS Foundation Trust

    Patient Experience Coordinator

    1 day ago

    Moorfields Eye Hospital NHS Foundation Trust London, United Kingdom

    The post holder, after the necessary training and induction, will be an integral member of the multidisciplinary outpatients' team, assisting the team in ensuring improved patient experience, service efficiency and provision of an efficient and comprehensive patient pathway. They ...

  • CBRE

    Workplace Experience Coordinator

    1 week ago

    CBRE London, United Kingdom

    Posted- 11-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Summary** · Workplace Experience Co-ordinator provides overall facilities & re ...

  • CBRE

    Workplace Experience Coordinator

    3 days ago

    CBRE London, United Kingdom

    Posted- 12-Jul-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Hi, we're HostWe believe your office should allow you to feel comfortable, productive a ...

  • ITV

    Brand Experiences Coordinator

    3 days ago

    ITV London, United Kingdom

    **ITV Studios, ITV White City, London (hybrid)** · **Why you should join us** · TV Studios is a global home for handpicked individuals with the freedom to deliver the unexpected every day. With incredible shows like The Voice, Love Island, Line Of Duty, Queer Eye and Snowpiercer, ...

  • CBRE

    Workplace Experience Coordinator

    1 week ago

    CBRE London, United Kingdom

    Posted- 07-Nov-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Hi, we're HostWe believe your office should allow you to feel comfortable, productive and ...

  • Prostate Cancer UK

    Customer Experience Coordinator

    5 days ago

    Prostate Cancer UK London, United Kingdom

    **Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience (Supporter Care) Coordinator** · **£22,500 - £24,125** **per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge ...

  • CBRE

    Workplace Experience Coordinator

    1 week ago

    CBRE London, United Kingdom

    Posted- 15-Feb-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandHost Team / London · Workplace Experience Co-ordinator · As W ...

  • Canvas Offices

    Client Experience Coordinator

    3 days ago

    Canvas Offices London, United Kingdom

    Together we are creating a personalised global eco system designed for the future of work. · With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home. We embrace a win-win mindset ...

  • Study Abroad

    Student Experience Coordinator

    1 week ago

    Study Abroad London, United Kingdom

    Student Experience Coordinator · - Contract Type: · Full Time, Permanent Contract · - Salary: · Minimum salary £27,250. Salary is commensurate with skills and experience · - Benefits: · Pension Contribution; Enjoy flexible work arrangements and an appreciation for work/life balan ...

  • HelloFresh

    Customer Experience Coordinator

    1 week ago

    HelloFresh London, United Kingdom

    **About the team** · The Customer Experience Team is responsible for optimising the customer experience throughout all aspects of the customer journey, from sign-up to the delivery of the box. We manage our customer care teams processes and work very closely with most other depar ...

  • The London Interdisciplinary School

    Student Experience Coordinator

    1 week ago

    The London Interdisciplinary School London, United Kingdom

    **About LIS** · The challenges humanity is facing aren't the stuff of dystopia, science fiction, or textbooks. They're happening today - and they've never been more complex and interconnected. Yet our higher education system is still structured in silos, leaving graduates ill-equ ...

  • Cover Genius

    Workplace Experience Coordinator

    1 week ago

    Cover Genius London, United Kingdom Part time

    **The Company** · Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse ...