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    Client and Adviser Servicing Specialist - United Kingdom - Trinity Homecare

    Trinity Homecare
    Trinity Homecare United Kingdom

    1 week ago

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    Description

    As a Senior Client Services Advisor, you will be commercially focused and possess 3+ years consultative sales experience in a high value environment.

    Reporting to the Group Head of Sales, the Senior Client Services Advisor will be passionate about delivering exceptional customer service with a high degree of empathy.

    You will support the Group Head of Sales in ensuring the CSA team delivers excellence for clients and seamless collaboration with operations teams, both individually and as a motivated, stable team.

    In addition, your excellent communication skills and telephone manner will allow you to deliver high standards of customer service along with great Sales results.

    Your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service
    Provide clients with excellent brand / product knowledge
    To ensure products sold match our clients' needs and any supporting information sent to our clients is to the highest standard
    Maximise all up-sell and cross-sell opportunities across our service range and sister agencies
    To achieve high levels of client service at all stages of the process to encourage repeat business
    Demonstrate a total commitment to delivering excellent customer service
    Capture of source information for every inbound lead to enable the business to track performance
    Adaptable / flexible approach
    25 days' annual leave per year, plus bank holidays and a day for your birthday.
    On-going training, full induction
    Company pension

    Trinity Homecare Group's brands include Berkeley Home Health, Trinity Homecare, Corinium Care, Country Cousins, Patricia White's, Fitzrovia, Premier Homecare and GenuineCare.

    Care is at the heart of everything we do, and it's important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.

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