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Customer Experience
1 week ago
Page Personnel - UK Manchester, United KingdomA market leading company offering responsibility and progression · - Enjoy a flexible work environment · **About Our Client**: · Our client, based in Manchester City, is a market leading tech business. Due to continue growth, they have a new position available as Customer Experie ...
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Head of Customer Experience
1 week ago
MERJE Ltd Manchester, United KingdomMy client is looking for a Head of Customer Experience to be the voice of the customer and use lean thinking to identify and deliver improvements to the customer experience and eliminate waste. · **Responsibilities**: · - Act as the voice of customer for the business · - Summaris ...
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Head of Customer Experience
6 days ago
Data Communications Company Manchester, United KingdomWe are Smart DCC · Together we're building a greener tomorrow · Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it. · The role · Head ...
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Head of Customer Experience
6 days ago
CX Talent Ltd Manchester, United KingdomOur client is a Manchester based not-for-profit organisation. · **Role purpose** · - To deliver a seamless customer experience across all stages and touchpoints in the customer journey helping our client to continually achieve greater customer satisfaction and increased efficienc ...
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Customer Experience Manager
1 week ago
First Achieve Ltd Manchester, United Kingdom**Role**: Customer experience manager · **Hybrid:Manchester City Centre, 2 days a week** · **Salary**:£40k · How should you interact with a customer? What is the best form of communication? What is the best way to run a department focused on the Voice of the customer? · This e-co ...
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Customer Experience Specialist
1 week ago
Xero Manchester, United KingdomXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...
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Customer Experience Executive
6 days ago
Pentasia Manchester, United KingdomManchester · - Competitive · **Job Reference**: · - 33719 · On behalf of our client, we are looking for a **Customer Experience Executive** to join the team in **Manchester, UK.** · **THE COMPANY** · **Pentasia** is proud to be partnering with one of the UK's leading sports bookm ...
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Customer Experience Specialist
1 week ago
Xero Manchester, United KingdomXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...
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Customer Experience Manager
1 week ago
4Recruitment Services Manchester, United KingdomWe are currently looking for a Customer Experience Manager. You will be working in Manchester (M22). This is looking to start ASAP · Monday - Friday · 07:30am - 16:30pm · Temp Contract (4 weeks) · Pay rate - £30ph via umbrella · **Job Purpose** · To take overall responsibility fo ...
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Customer Experience Representative
1 day ago
Page Personnel Secretarial & Business Support Manchester, United KingdomThis role requires you to provide outstanding customer service experience by performing consistently with the highest level of quality and exceed customer expectations to deliver exceptional value. · **Client Details** · Our client, based in Manchester City, is a market leading t ...
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Customer Experience Lead
5 days ago
Page Personnel Manchester, United KingdomCX Strategy Delivery lead · - 6 month contract role · **About Our Client**: · This business are an ethical and established business with excellent track record, they operate within a specialist market and will offer hands on training to learn about their services in detail. · Thi ...
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Head of Customer Experience
5 days ago
Page Personnel Secretarial & Business Support Manchester, United KingdomAn opportunity has arisen for a Head of Customer Experience to join a consumer goods business based in Manchester. The Head of Customer Experience will design and implement the Customer strategy for customers · **Client Details** · Our client, based in Manchester, is a market lea ...
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Customer Experience Specialist
6 days ago
CoinCorner Isle Of Man, United KingdomWe're looking for a Customer Experience Specialist to join our team. We're looking for someone who is passionate about helping our customers and always willing to go that extra mile to make our customers smile · **Responsibilities**: · - Work with other departments to identify cu ...
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Customer Experience Executive
1 week ago
First Achieve Ltd Manchester, United Kingdom**Role**: Customer experience executive · **Hybrid:Manchester City Centre, 2 days a week** · **Salary**:£23k - £27k DOE · This e-commerce business is building a new department meaning you can bring ideas and put your own stamp on the position. · How should you interact with a cus ...
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Customer Experience Assistant
1 week ago
The University of Manchester Manchester, United KingdomContext of the role · The Centre for Pharmacy Postgraduate Education (CPPE) is part of the Division of Pharmacy and Optometry and provides continuing professional development opportunities for Pharmacy professionals. · As an equal opportunities employer, we welcome applicants fro ...
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Customer Experience Team Leader
6 days ago
Manchester Airport Manchester, United Kingdom**Date**:10 May 2024 · **Location**: Manchester Airport, GB · **Company**:MAG · - Summary- Customer Experience Team Leader · - Based at Manchester Airport · - £36,413.67 per annum · - Permanent position - Full Time Mon · - Fri - 40 Hours · - Why MAG?- Every year, Manchester Airpo ...
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Customer Experience Team Member
6 days ago
Ambassador Theatre Group Manchester, United Kingdom**Role**: · Front of House · - **Salary**: · £ £10.67 per hour · - **Type**: · Casual · - **Interview Process**: · 1 Interview: · Flexible interview slots available · - **Closing Date**: · at 23:59 · - **Location**: · Manchester Theatres c/o Palace Theatre, 97 Oxford Street · Man ...
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Customer Experience People Lead
1 week ago
Xero Manchester, United KingdomXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...
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Customer Experience
2 hours ago
CPM UK Jobs Manchester, United KingdomWe have an opportunity for an ambitious Sales Executive to support them with their On Trade growth plans and to help drive this amazing brand within the right environment. This is all about creative selling, working with the establishments to sell the brand and create the right l ...
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Customer Experience
23 hours ago
Bifit Co. Ltd. Greater Manchester, United Kingdom1) Collaborate to generate ideas for social media contents and offline events; and identify and target potential clients through various channels such as social media, referrals and community outreach to drive new business opportunities and attract new customers;. (3) Monitor and ...
Customer Experience - Greater Manchester, United Kingdom - Just Childcare
Description
Join Our Team as Head of Customer Experience and Revenue Optimization ??In June 2021, Just Childcare was acquired by the Partou group of companies, followed by their acquisition of All About Children in September 2022.
We will continue to invest significantly in the quality of care that we provide as our offering and the optimisation of our early years learning experience that each one of our parent's children can rightly expect to rely on through its curriculum delivery.
We are on a clear growth trajectory whereby continuous further professionalisation and quality improvement go hand in hand with expansion, through the development of new locations, acquisitions, automation, and processes over time.
With over 1,000 global nursery branches catering for 75,000+ children and with over 11,000 highly skilled team members, the Partou group is a global leading childcare provider based in the Netherlands, with its group headquarters in Vianen with strong expansion ambitions that are centred around organic and inorganic growth in a broader European context.
(Are you passionate about creating exceptional customer experiences while driving revenue growth? Partou Nursery Care is seeking a dynamic individual to lead our Family Care Team as the Head of CX and Revenue Optimization.This is a hybrid role, with regular travel to our Nursery Support Centre in Denton, Manchester.
You'll lead initiatives to enhance the overall customer journey by analysing feedback, utilising data analytics, and collaborating across departments to identify areas for improvement.
Monitoring performance metrics ensures that targets related to both CX and revenue generation are met, ultimately driving sustainable growth and differentiation in the market.
Analyse sales data and market trends to make informed decisions and adjustments.Prepare regular reports and presentations on sales performance and market insights.
Success in this role is characterized by achieving key performance indicators (KPIs) across various aspects of sales and customer satisfaction:
Maintaining a high score in customer satisfaction surveys, reflecting a positive perception.
Enhancing the performance of the sales team through coaching and training.
Familiarity with data analytics tools and market dynamics.
Leadership, analytical, communication, strategic thinking, negotiation, and project management skills.