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    Customer Support Representative - United Kingdom - Morningstar Credit Ratings, LLC

    Morningstar Credit Ratings, LLC
    Morningstar Credit Ratings, LLC United Kingdom

    1 week ago

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    Description

    Customer Support Representative - Swedish Speaker page is loaded

    Customer Support Representative - Swedish Speaker

    Apply locations Madrid time type Full time posted on Posted 30+ Days Ago job requisition id REQ

    About the role:

    The Company
    Morningstar is a leading provider of independent investment research in North America, Europe, Australia, Asia, and Africa. We offer an extensive line of products and services for individual investors, financial advisors, asset managers, retirement plan providers and sponsors, and institutional investors in the private capital markets.
    In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

    The Group
    Morningstar Client Service Group is the ambassador of our talents and investments aiming to provide our customers with unique experiences while helping them reach their business success goals. The vision of the department is to deliver a seamless, joined up experience and provide our clients with help, expertise and guidance on a range queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction from our employees helping to retain great talent within the organization. The Role
    We are looking for Swedish speaker to join our EMEA Client Support Team. This will be a key role in our mission to provide exceptional client experience by helping Nordic advisors and institutional clients use our products to meet their goals. This position is based in our Madrid office. In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

    Job responsibilities:

    Responsibilities

    • Provide best-in-class service to all incoming client queries related to Morningstar products and services.

    • Understand and advocate for the customers' needs in order to deliver the right solution every time

    • Become a product specialist and provide expertise on our methodologies, functionalities and product features

    • Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.

    • Create an environment built around trust, open communication, creativity and collaboration

    Qualifications:


    • At least 2 years of proven experience in client support/service

    • A proven track record of managing clients with contractual timelines and scope

    • Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning

    • Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.

    • Understanding of networking, internet, communication concepts and complex software systems

    • Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills

    • Educated to degree level, an advanced degree is a plus

    • Excellent written and verbal communication in Swedish, ideally native speaker (French, Dutch, Danish, Italian is a plus)

    301_MstarEurLtd Morningstar Europe Ltd (UK) Legal Entity

    Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

    Similar Jobs (2) Customer Support Representative Intern

    locations Madrid time type Full time posted on Posted 27 Days Ago

    Client Support Representative (French speaking)

    locations Madrid time type Full time posted on Posted 15 Days Ago

    When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please.

    Step 2

    You will receive an email notification to confirm that we've received your application.

    Step 3

    If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position.

    Applicants With Disabilities Who Need Accommodation

    Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call or email and let us know the nature of your request and your contact information.

    Please note:

    • We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests.
    • Please be sure to include the title and location of the open position you're interested in when you leave a message.

    US Applicants: Morningstar is an E-Verify program participant.

    Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

    #J-18808-Ljbffr
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