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Brynmawr

    Remote Communications Officer - Brynmawr, Blaenau Gwent, United Kingdom - Bryn Mawr College

    Bryn Mawr College
    Bryn Mawr College Brynmawr, Blaenau Gwent, United Kingdom

    5 days ago

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    Description

    The Development Communications Specialist is a full-time, exempt position reporting to the Senior Vice President of Institutional Advancement; an important role in the Development Team, which partners with key internal and external stakeholders.

    This is an exciting opportunity to represent the Mann at in-person events on the Mann's campus, as well as remotely, by assisting donors, members, and supporters of the organization.

    Coordinates with the Membership Fulfillment Coordinator to ensure the Mann's members and individual giving donors receive benefits, parking passes, and all seasonal benefits.

    Provides timely responses to donor requests for information received by mail, phone, and email.
    Assists in preparation and writing of mailings and other communications with donors.

    Supports the Senior Director of Major Gifts and the Membership Fulfillment Coordinator with the writing and creation and timely production/distribution of compelling print and electronic membership materials, including solicitations, renewals, brochures, annual appeals, website, e-blasts, and other materials as needed .

    Sends pre-show emails to all donor/member ticket holders regarding parking information, gate opening times, food options and all show-specific membership benefits/amenities.

    Supports the Senior Director of Major Gifts and the Membership Fulfillment Coordinator with the fulfilment of all annual fund donor benefits including concierge ticketing.

    Creates Customer Service issue records for all donor-related compliments, complaints or out-of-the-ordinary situations or comments.

    Coordinates with the Senior Director of Major Gifts and consults with the Membership Fulfillment Coordinator regarding the creation of renewal letters and year-end appeal materials to be sent to donors.

    Assists the Director of Foundation and Government Relations in the preparation of materials for grant submissions.

    Assists Senior Vice President of Institutional Advancement with the creation of materials in celebration of the Mann's 50thAnniversary and bi-annual development newsletter.

    Two or more years in a strong customer-facing / service environment (performing arts environment preferred).
    Some grant writing skills preferred
    Seeks new opportunities, and strives to see projects to completion.
    Good organizational and planning skills

    Must be able to understand Mann policies and the ethics of the situation and be able to resolve issues to the satisfaction of the donor but within acceptable limits.

    Excellent computer skills, including solid experience with the Microsoft Office Suite, especially Excel, SharePoint as well as PowerPoint.
    Strong verbal, listening and written communication skills.
    Must be able to work nights, weekends and irregular hours as driven by the Development department.
    Must possess a valid driver's license.
    Must be fully vaccinated against COVID-19 and provide proof of vaccination prior to commencing the role.

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