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Sunderland

    Senior Customer Relationship Executive Account - Sunderland, Tyne and Wear, United Kingdom - Duval Associates

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    Description
    Customer Service - Guest Relations - Customer & Site Supervision - Hospitality sector - A wicked e-sports facility, exciting Customer Service role - Be the point of contact4 days on - 4 days off - Absolutely superb work life balanceAnd a brilliant innovative modern site / accommodation and facilities

    Hospitality - Front of House - Sunderland - Proactive role - can do - get stuck in 24-bedroom property, part of an exciting gaming and events venue Buzzing role in a wicked gaming / esports businessThis would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison.

    Great hourly rate - Exciting industry - Online Gaming - Esports - Community focus - loads happening Get involved in the hospitality side
    Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities.

    We're looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland.

    Assist the building Operations Manager

    Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.

    Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.

    To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.

    Awareness of all tariffs, facilities, current activities and events.
    Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
    Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
    Willingness to undergo enhanced DBS checks and safeguarding training
    Computer literate (training for internal computer systems will be provided)
    Actively uses social media platforms such as LinkedIn for business networking and industry updates

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