Senior Network Operations Manager - Newbury, Berkshire, United Kingdom - Vodafone

Description

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Location: Newbury / Hybrid*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week - Mon to Fri

*Hybrid - At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you'll do

As a Core Operations Senior Manager in UK, your primary role will be the direct responsibility of the voice core (mobile and fixed) operations.

In detail, you will ensure preventive maintenance and incident management process across the domain, deployment of new technologies required by Engineering department and drive related automation projects. The candidate will also be asked on specific cases to handle E2E incidents or key issues that cut across Voice, Data & Cloud teams. To handle those situations, you will have the direct responsibility of Voice core team and will collaborate closely with the Vertical teams of Data Core & Cloud infrastructure to restore service functionalities in due time.

Operational Oversight:

• Lead the day-to-day operations of mobile & fixed voice core, ensuring seamless functionality and zero downtime.
• Implement and enforce operational procedures to maintain system reliability.

Incident Management:

• Providing technical leadership, E2E approach and resolution in the Voice core domains and support incidents & key issues that cut across voice, data and cloud infrastructure
• Develop and oversee incident response plans, ensuring timely resolution of issues affecting mobile voice services.
• Coordinate with support teams to troubleshoot and resolve operational issues.
• Actively support competence build up and continuous improvement of NOC-SOC teams.

Change Management:

• Overlook major changes in voice core solutions & managing conflicts of Voice Core changes with other technology domains & ensuring that change management golden rules and best practices are consistently applied.
• Collaborate with relevant teams to assess and validate changes to the environment.

Collaboration with Engineering and Deployment:

• Work closely with engineering teams to understand system architecture for voice services and contribute insights for enhancing solution resiliency and reliability.
• Collaborate with deployment teams to ensure seamless transitions between development and operational phases.

Performance Monitoring and Optimization:

• Implement robust monitoring tools to track the performance of mobile Voice core services.
• Identify and implement optimizations to enhance system performance and resource utilization.

Security and Compliance:

• Collaborate with security teams to implement and maintain measures that protect mobile voice core services
• Ensure compliance with industry regulations and standards related to operational security.

Resource Planning:

• Assess resource requirements for ongoing operations and work collaboratively with procurement teams to ensure availability.
• Optimize resource allocation to meet performance and cost objectives for voice core services.

Vendor Management:

• Engage with mobile Voice core service providers and other vendors to manage service-level agreements (SLAs) and ensure operational excellence.
• Evaluate and recommend new vendors or technologies to enhance operational efficiency.

Team Leadership:

• Lead and guide the operations team, providing clear direction and support for day-to-day activities.
• Foster a culture of continuous improvement and operational excellence.

Who you are

• In-depth knowledge of VNF & CNF based architectures, mobile and virtual technologies, and networking protocols.
• Proven previous experience leading mission critical operations teams.
• Good knowledge of mobile and fixed, not limited to voice service but also including data services and traffic handling .
• Strong analytical and problem-solving skills.
• E2E approach in technical issues and process management
• Excellent communication and interpersonal skills.
• Certification in relevant technologies (e.g., AWS Certified Cloud Practitioner, ITIL Foundation) is a plus.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.