- Collaborate with dealers to achieve annual sales targets and profit forecasts for parts by developing and implementing a structured aftermarket sales and marketing plan.
- Build commercial proposals and strategies to win new customer business.
- Monitor competitor activity and review this with dealers to decide upon action to resolve lost sales.
- Ensure customer interests are represented and communicated within JCB; focus on visiting dealers and customers.
- Develop the aftermarket capability of your dealers, including training, stock management, marketing, using JCB systems and introducing new products to the market.
- Seek new product opportunities and feedback to the JCB product team.
- Liaise with dealer departments to maximise service contract penetration, service penetration, machine health checks and Livelink renewals.
- Carry out regular reviews with dealer aftermarket teams, as well as senior dealer reviews half yearly.
- Identify business opportunities within the dealer network to further customer retention.
- Create dealer bespoke proposals aimed at business growth, working in partnership with the dealer management team to maximise incremental sales opportunities.
- Conduct monthly business reviews with the dealer network to analyse monthly performance and create detailed action plans to enhance performance in all areas, using JCB trackers, and other tools.
- Annual Business planning and target setting at regional level to support the overall global target.
- Working as the conduit for dealer queries across all aftermarket areas
- Supporting dealer growth ambitions, and providing clarity of performance against incentives
- Developing people across the dealer network to fulfill JCB, and JCB dealers' requirements for the future.
- Provide consistent, high-quality communication to the dealer network of changes, new programmes, and opportunities.
- Effective and persuasive communication at all levels
- Organise and manage time and resources to maximise daily output.
- Ability to professionally challenge others.
- Able to engage with customers and discuss aftermarket opportunities.
- To navigate others through change
- Ability to sell concepts, programmes, and ideas.
- Analytical skills to identify opportunities across different data sets.
- Collaborative team player, equally comfortable working alone.
- Entrepreneurial spirit to identify and take advantage of opportunities.
- Appreciation of how a manufacturer/dealer business works.
- Understand how to engage with a variety of personality types.
- Understand the business-to-business dealer/customer relationship.
- Commercial awareness of how to identify and exploit profitable business opportunities.
- Able to read and interpret management accounts – understanding market forces.
- Ability to navigate the political landscape and understand others.
- Apply ethical commercial judgment in all communication.
- Flexible mind-set to adapt to changing priorities.
- Courage to offer alternative ways to do business.
- Willing to experiment and learn.
- Resilience even when challenged by others.
- Strength of character and conviction as a brand ambassador.
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Regional Aftermarket Sales Manager - United Kingdom - J C Bamford Excavators Ltd
Description
JCB is a truly world class, family-owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.
Overview of the role:
We are seeking a pro-active Regional Aftermarket Sales Manager to work with, motivate and develop JCB's dealer network, responsible for delivering parts and service sales revenue and profitability.
About your role
About you
A firm understanding and experience of operating within the aftermarket; this can include automotive, commercial vehicle, agricultural or construction experience.
The ideal candidate for this role will possess the following:
Confident in the use of MS Office and willingness to learn bespoke web-based IT systems.
Knowledge
A contagious enthusiasm for everything you do.
Rewards you deserve:
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don't just get a competitive salary, 33 days' holiday, and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. Then there's the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There's our Cycle to Work Scheme.
JCB: Building a Brighter Future
We value diversity and welcome applications from candidates from all backgrounds.
We're committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our recruitment team who can support you to complete an application in an alternative format. If you would benefit from this support, please email , and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
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