- Collaborate closely with technical support teams to drive process improvements and advocate for enhanced customer support.
- Engage directly with customers to address support requests, ensuring a positive and efficient resolution.
- Manage service requests through various interfaces, maintaining a high level of accuracy and quality.
- Provide training support to internal teams, addressing questions and issues.
- Collaborate with team members to improve the overall service desk experience.
- Review service requests for accuracy and compliance with established timelines.
- 1+ year of working knowledge in service desk or related roles.
- Comfortable with ITSM service desk platforms and tools.
- Proficient in MS Office applications, especially Outlook, Excel, and Word.
- ITIL Foundation or Comptia A+ (Desirable)
- 25 days holiday (with the option to buy up to an additional 5 days per year)
- Private single medical insurance
- Employee assistance Programme
- Life Assurance (4x Salary)
- Enhanced Maternity and Paternity Pay
- Tech Scheme Loan (of up to £2,000 per year)
- Ride to Work Scheme
- Season Ticket Loan
- Infinity is proud to be an equal opportunity workplace, we believe that diversity and inclusion among our incredible workforce is critical to driving our success and helping us achieve our ambitious targets
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Specialist Services Administrator - Reigate, Surrey, United Kingdom - Infinity
Description
Service Desk SpecialistFull Time | Hybrid - 3 days WFH | 4.Your next step in your tech development.
Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Join us as a Service Desk Specialist in Reigate
Looking to make more of your technology skills? If you have experience in B2B service desk customer support, a love for building customer relationships, and a keen interest in technology, you can find your next step at Infinity.
Your role helps us do that. Day-to-day you'll be troubleshooting inbound calls and cases, auditing installations, and escalating any customer queries that come through. And like so many others in our business, a fast-progressing individual with infinite opportunities to grow your career. Infinity's support team is known as a hothouse for future talent. Work autonomously, providing exceptional customer service and resourcefully solving technical issues.