-
Complaints Handler
4 days ago
BES Utilities Fleetwood, United KingdomWe have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. · Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional ...
-
Complaints Handler
1 week ago
BES Utilities Fleetwood, United KingdomWe have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. · Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional ...
-
Complaints Handler
1 week ago
Cracking Recruitment Accrington, United KingdomComplaints Handler / Customer Relations Executive required for an Award Winning and fast-growing, dynamic travel brand. Working from their Head office based in Accrington you'll be rewarded with a basic salary of up to £23,500, working normal office hours Monday - Friday, 9am - 5 ...
-
Complaint Handler
1 week ago
Capita Blackburn, United KingdomThe complaint handler ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. · **Job title**: · C ...
-
Complaints Handler
1 week ago
Reed Business Support Burnley, United KingdomBurnley · - Complaints Handlers (5-6 Permanent opportunities) · **This company are about to put East Lancashire on the map and can really catapult your career dramatically** · Our client, a Global Financial Services Software Developer worth trillions of pounds have just won 2x Bi ...
-
Complaints Handler
1 day ago
JOB commercial Chorley, United KingdomImmediate Start Available · - Complaints Handling · - Hybrid Working Options available following probation · - Monday - Friday, 37.5 Hours per week · - Free onsite Parking · The hours of work are Monday - Friday between the hours of 8:00 am - 18:00 pm, Monday to Friday. There is ...
-
Customer Complaints Handler
1 week ago
BES Utilities Fleetwood, United KingdomWe have an exciting role for a driven Customer Complaint Handler to join our established and growing operation here at BES Utilities in Fleetwood, Blackpool. · Your role will be to deliver exceptional customer service when dealing with escalated complaints. Using your exceptional ...
-
Claims Handler
2 days ago
Independent Appointments Lancashire, United KingdomA Claims Handler is required to join an independent claims management/surveying organisation providing building claims solutions on a nationwide basis - you will join a busy and vibrant claims handling team where you will manage your own case load of new and existing property cla ...
-
Insurance Team Leader
3 days ago
Davies Group Preston, United Kingdom**Team Leader - Preston** · **Monday-Friday; between 8am - 6.30pm** · **1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)** · Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office with occasional travel to other sites. Joinin ...
-
Home Claims Operations
6 days ago
Exchange Street Claims & Financial Services Lancashire, United KingdomReporting to the Head of Claims, you will be responsible for supervising, managing and motivating a team of Claims handlers, pro-actively managing household / domestic property claims through to settlement. Working from home, you will play a vital rolewithin the business by helpi ...
-
Travel Team Leader
3 days ago
Davies Group Preston, United Kingdom**Travel Team Leader - Preston** · **Monday-Friday; between 8am - 6.30pm** · **1 in 6 Saturdays; 8am - 5pm (37.5 hours per week)** · Davies Group are currently looking for a Team Leader to support a busy claims team within our Preston office. Joining Davies as our new Team Leader ...
-
Senior Claims Handler
11 hours ago
Davies Group Preston, United Kingdom**Senior Claims Handler - Preston** · Davies are looking for a Senior Claims Handler to join our Property Claims team in Preston. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members i ...
-
Senior Claims Handler
4 days ago
Davies Group Preston, United Kingdom**Senior Claims Handler - Preston** · Davies are looking for a Senior Claims Handler to join our Property Claims team in Preston. As a Senior Claims Handler, you will manage technically complex and high-profile claims, and will provide support and assistance to all team members i ...
-
Customer Service Call Handler
1 week ago
Senior Salmon Ltd Blackburn, United KingdomOur client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team. · The objective of the role is provide the highest quality telecare and telephone response service for each and every cust ...
-
Complaints Advisor
3 days ago
Careium UK Blackburn, United KingdomAt Careium, we are dedicated to helping seniors live a better life. We care about the seniors, and they are our heroes We are here to help our users maintain a rich and independent life, even when personal circumstances change. Our wide portfolio of security and care solutions di ...
-
Customer Service Call Handler
1 week ago
Senior Salmon Ltd Blackburn, United KingdomOur client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team. · The objective of the role is provide the highest quality telecare and telephone response service for each and every cust ...
-
Customer Service Call Handler
1 week ago
Senior Salmon Ltd Blackburn, United KingdomOur client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team. · The objective of the role is provide the highest quality telecare and telephone response service for each and every cust ...
-
Out of Hours
1 week ago
Careium UK Blackburn, United KingdomWe are looking for some more heroes to join our Careium Family · Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody's life, and really became their hero? · Are you an enthusiastic, motivated ...
-
Customer Service Call Handler
3 days ago
Senior Salmon Ltd Blackburn, United KingdomOur client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team. · The objective of the role is provide the highest quality telecare and telephone response service for each and every cust ...
-
Customer Service Representative
1 week ago
HCL Technologies Preston, United Kingdom**Purpose of the role**: · HCL administers life and pension policies on behalf of clients. The role of a call handler is to support customers who contact IBS in connection with their policies. · Call handlers will work as part of a team providing an excellent and efficient servic ...
Complaints Handler - Lancaster, Lancashire, United Kingdom - Reed
Description
Are you an excellent communicator with a passion for building relationships?Job Title:
Complaints Handler Company:
AXA
Retail Location:
Bolton Contract Type:
Full time, 37.Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week.
No weekends or bank holidays required Salary:
£23,000 - £25,000 per annum with clear career progression upon reaching training milestones
AXACommercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office.
Working within Commercial Insurance, you'll be managing complaints through to a fair outcome which is right for both our customers and our business.
Building strong relationships is key to our success and you'll be driving improvements for our customers whilst working in a great team So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you At
AXAwe work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation
Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both
AXAand the regulator
Competitive annual salary of £23,000 - £25,000 dependent on experience
~ Annual company & performance-based bonus
~ Contributory pension scheme (up to 12% employer contributions)
~ Life Assurance (up to 10 x annual salary)
~25 days annual leave plus Bank Holidays
~ Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
~
AXAemployee discounts
~
If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the
AXAAccessibility Concierge.
Previous experience within Retail or Commercial Insurance Claims, significant previous complaints experience within insurance or financial services would be advantageous.
An understanding of how to support customers with characteristics of vulnerability during the complaint processStrong business commercial awareness
If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the
AXAAccessibility Concierge.
This position has been defined as an Insurance Distribution Directive IDD role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
#
