- Establish and maintain professional customer; retailer and broker relationships.
- Plan, prioritise and structure own workload to manage time effectively to ensure deadlines are achieved.
- Ensuring all regulatory timeframes are met in all complaint handling processes
- Review correspondence to ensure consistency and brand compliance
- Advise Manager of cases which are likely to require their intervention, FOS and Legal intervention or where time delays are required.
- Excellent interpersonal & active listening skills.
- Clear communication skills (verbal & written)
- Previous call centre experience would be an advantage
- Multitasking skills and good organisational abilities
- Ability to work calmly under high-stress situations
- Strong attention to detail
- Previous call centre experience would be an advantage
- Previous experience in a customer service role in the Automotive or Financial Services industry is desirable
- Knowledge of the consumer right acts and/or Motor Trade law
- Financial background is desirable
- Pension scheme
- Permanent health insurance
- Medical screening
- Healthcare cash plan
- Dental cover
- Competitive holiday entitlement
-
Operations Escalations Executive
22 hours ago
Evergen Solar Maidenhead, United KingdomEvergen Are Recruiting... · **What we doFeel Good energy** · Evergen have been pushing the agenda for solar and battery systems as a way to reduce energy costs for years. Our speciality is the installation of highly effective solar panel and battery systems tailored to our custom ...
-
Escalated Customer Care Executive
22 hours ago
lastminute London, United KingdomCompany Description · At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniquen ...
-
Escalated Customer Care Executive
1 day ago
lastminute London, United KingdomCompany Description · At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniquen ...
-
Customer Experience Analyst
1 day ago
Index Recruitment Ltd Farnborough, United KingdomOur client is see an experienced Customer Experience Anlyst to join the team. This is initially a 3 month assignment with a view to being extended · The Escalations Advisor is responsible for accurately assessing, logging and allocating all incoming complaints in-line with associ ...
-
Customer Service Executive
1 day ago
Applause IT Farnborough, United Kingdom**Customer Service Executive - Technology and Software Systems.** · **Full time - Hybrid, 3 days in office, 2 days at home - Farnborough** · **Circa £24,000 - £27,000 depending on experience + Fully Comprehensive Benefits and Career Development.** · Applause IT are looking for a ...
-
Site Activation Specialist I
1 day ago
Syneos Health Clinical Farnborough, United Kingdom**Description** · **Site Activation Specialist I** · Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-va ...
-
Principal Production Support Specialist
22 hours ago
Discover Financial Services Farnborough, United Kingdom**About This Role** · Discover. A brighter future. · With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a differenc ...
-
Product Executive, Mini
1 week ago
BMW (UK) Ltd. Farnborough, United KingdomINNOVATION IS IMAGINING WHAT NO ONE ELSE CAN · SHARE YOUR PASSION FOR EXCELLENCE · Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint ...
-
Chauffeur Supervisor
2 days ago
BAE Systems Farnborough, United Kingdom**Chauffeur Supervisor** · **Job title**:Chauffeur Supervisor · **Location**:Stirling Square, London · **Salary**: £40,000 · **What you'll be doing**: · - Handle personnel actions including performance reviews, salary recommendations and co-ordination of training and development, ...
-
People Partner
1 day ago
Tate Recruitment Limited Camberley, United Kingdom**People Partner** · **Camberly - Hybrid (Watchmoor Park, Park View, Riverside Way, Camberley)** · **Rate - £170-£210/day Umbrella** · **Term - 18 month contract** · **Purpose**: · To act as a trusted partner offering support across UK and Ireland on policy expertise and knowledg ...
-
Project Manager
1 week ago
KHIPU Networks Ltd Fleet, United KingdomKHIPU Networks have an exciting opportunity for a **Project Manager **to join the team. · Location: Fleet, Hampshire (Some Home-Based working) · **Salary**: Highly Competitive · **Job Type**: Permanent · **About Us**: · KHIPU Networks is an award winning company and one of the UK ...
-
French Speaking Customer Service Executive
5 days ago
The Recruiters Room Bracknell, United KingdomOur client, who have offices in Berkshire, have a newly created role within their Product Support team as a French Speaking Customer Support Executive. The new roles' purpose is to act as the first point of contact for technical product support and escalated troubleshooting queri ...
-
Emea Transportation Lead
1 week ago
3M Bracknell, United Kingdom**Job Description**: · 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive e ...
-
Corporate Receptionist
22 hours ago
SmartSec Solutions Bracknell, United KingdomDo you want to work for a fun innovative company that provides receptionists all over London, with great opportunity to become a Reception Manager/Supervisor in the future? · This is a Receptionist role as you will be working in an iconic high-profile building in **Bracknell.** · ...
-
Agroforestry Adviser
1 week ago
Forestry Commission Forest, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £35,870 - £38,842- New entrants to the civil service will be expected to start on the minimum of the pay-band.**Job grade**: · - Higher Executive Officer- Pay Band 4**Contract type**: · - Permanent**Business area**: · - FC - ...
-
Media Solutions Consultant
1 week ago
Circana Bracknell, United KingdomMEDIA EFFECTIVENESS CONSULTANT (Marketing Mix Modelling) · Department: Global Solutions Delivery, EMEA/APAC Media & Analytics Circana · **Let's be unstoppable together** · At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback free ...
-
Digital Technology Product Owner
2 days ago
Taco Bell Woking, United Kingdom**Who is Taco Bell?** · Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each w ...
-
Assistant Director for Send Transformation
1 week ago
Surrey County Council Woking, United KingdomJob Introduction · **The salary scale for this position is £81,877 - £92,278 per annum based on a 36-hour working week.** · Surrey County Council and the "SEND" Local Area Partnership has a large-scale strategy and transformation programme seeking to improve experiences and outco ...
-
HR Generalist
1 week ago
Academy of Contemporary Music Guildford, United KingdomHR supports the employee life cycle within an organisation, whilst also ensuring company culture, business requirements and legal requirements are met. The role of the HR Generalist will be to support the administration of the HR department, whilst also managing specific HR proje ...
-
Quality Business Partner
2 days ago
Tide Recruitment Guildford, United Kingdom**Quality Business Partner** · **Location**:South England**Contract**:Full Time, Permanent**Salary**:£45,000 - £50,000 per annumAre you an experienced Quality Manager ready for your next role?- Join an exhilarating journey of growth and innovation as a dynamic Quality Business Pa ...
Customer Escalations Executive - Farnborough, United Kingdom - BMW Group
Description
BMW Group Financial Services UK is looking for a Private Escalations Executive. This role is based at the Summit ONE Campus in Farnborough.
Private Escalations Executive
WHAT AWAITS YOU?
The purpose of the role is to investigate, manage, resolve and reduce customer complaints on behalf of BMW Group Financial Services and associated brands, to be responsible for monitoring and owning progress of individual cases, bringing any trends to their Managers attention.
To be the first point of contact for Customers who are showing dissatisfaction and wanting to raise a complaint.Complaints can be received by email, letter, phone, online forms, action alerts or escalations from Senior Management.
Providing our customers an exceptional service ensuring our Key Performance Indicators and Service Level Agreements are met and that we balance the customer and business needs.
What should you bring along?
Desirable
In return we have an attractive flexible benefits scheme, with the option to select from:
In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.
At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid.
All applications should include an up to date CV
The initial assessment will be carried out via a video interview.
Successful candidates will be required to complete background checks.
We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.
Rolling recruitment, this advert will be closed on successful appointment.