- Manages/balances his/her own workload to ensure accurate and timely service delivery.
- Makes recommendation to the management on ways to improve the efficiency and quality of the service delivery.
- Prepares periodic reports to the management with respect to any operational issues encountered and identifies issues that require management actions.
- Ensures that his/her clients are invoiced in accordance to the applicable service agreements and on a timely basis.
- Responsible for all aspects of service delivery to the accounts assigned to him/her, including the accuracy and timeliness of the services delivery.
- Acts as the POC for assigned account for any operational or service delivery issues.
- Ensures that services are delivered to the clients in accordance with the Standard Services Definition and/or service contract.
- Ensures that assigned clients' service delivery issues are addressed promptly, while maintaining high levels of client satisfaction.
- Constantly monitors his/her clients' satisfaction rate through personal contact and annual client satisfaction surveys.
- Escalate any account management related issues to the appropriate a Company management team member.
- Participates on regular account management related meetings/conference calls with assigned Clients.
- Ensures that any issues that require input or support from other employees of the Company are communicated promptly and clearly to the relevant employees and follows up with the respective employees to ensure that the raised requests are addressed within an agreed-upon timeframe.
- Makes recommendations to the management for the improvement of clients' retention rate and service delivery quality.
- Is responsible for implementing new accounts that have been assigned to her/him in accordance with the new account implementation guidelines.
- Makes sure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients.
- Ensures that all service delivery issues and customization requirements are addressed during the implementation and that any errors or issues uncovered during the test payroll run(s) are investigated thoroughly and addressed properly.
- Documents all account implementation and/or payroll processing related processes in an account specific Standard Operating Procedures (SOPs).
- Ensures that payrolls are processed and services are delivered accurately and in a timely manner for all clients assigned to him/her.
- Ensures that all statutory registrations and declaration (e.g. income tax and social security declarations, starters and leavers registration forms, etc.) are completed and submitted to the respective authorities on time.
- Identifies any service delivery issues that need to be escalated to the management and/or clients.
- Monitors the compliance with the Company's internal SOPs.
- Ensures that services are delivered to assigned clients in accordance with the service delivery standards that exceed the key performance indicators established by the Company.
- Ensures compliance with the applicable payroll related statutory rules and regulations (i.e. income tax, social security, etc.) and labor law requirements by studying existing and new legislations, enforcing adherence to their requirements.
- Ensures that the Company's internal SOPs and statutory regulations summaries are continuously updated and reflect the latest regulations.
- Familiarizes itself with the policies and procedures of the Company; e.g. Standard Scope Definition, Account Implementation Checklist, Statutory Regulations Summaries, etc.
- Maintains customer confidence and protects operations by keeping information confidential.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-
Senior Payroll
1 week ago
Huntress London, United KingdomSalary: £20.50 per hour (£45,000 per annum) · Shift Pattern: Monday to Friday · Hours: 9- 5pm (Flexible) · Temporary role for 6 months · We are currently seeking an experienced Senior Payroll officer to join the NHS on a temporary basis to start immediately, on a temporary basis ...
-
Senior Payroll
4 days ago
Resourcing4HR London, United Kingdom**Hybrid working - 3 days office / 2 days home working** · As a result of retirement, our client, a known brand within the sporting industry, is looking to appoint a Senior Payroll and Benefits Manager who has ideally operated within a service led business such as retail or leisu ...
-
Senior Payroll Specialist
3 days ago
Page Personnel London, United KingdomLeading company within the FMCG industry · - Working in a busy payroll position for an industry leader · **About Our Client**: · Established company within the FMCG industry based in South East London that are at the forefront of the industry. · The Senior Payroll Specialist will ...
-
Senior Payroll Consultant
1 week ago
Portfolio Payroll London, United KingdomA leading Chartered Accountancy require an experience **Senior Payroll** professional to join their large payroll department and assist in the delivery of high class, start to finish payroll services for a number of domestic and internationalclients. · As a **Senior Payroll Consu ...
-
Senior Payroll Administrator
1 week ago
James Gray Associates London, United KingdomTitle: Senior Payroll Administrator · Location: London · **Salary**: £29,000 - £34,500 + Benefits · Hybrid: 1 day in the office per week · A leading organisation based in London is seeking a Senior Payroll Administrator to join their busy and expanding team. · Senior Payroll Admi ...
-
Senior Payroll Officer
4 days ago
Royal Hospital for Neuro Disability London, United KingdomWe are looking for a Senior Payroll Officer to work in our Payroll team at RHN. The payroll and pensions team at the RHN is responsible for paying staff correctly and handling related matters like pensions efficiently. The team's focus is to deliver good payroll and pension manag ...
-
Senior Payroll Assistant
2 days ago
London Ambulance Service NHS Trust London, United KingdomAre you ready for a new challenge and a real opportunity to make a difference at the London Ambulance Service? · The LAS Payroll Team are looking for a Senior Payroll Assistant who is open to new challenges with the ability to build strong relationships with Trust colleagues and ...
-
Senior Payroll Specialist
3 days ago
Page Personnel - UK London, United KingdomLeading company within the FMCG industry · - Working in a busy payroll position for an industry leader · **About Our Client**: · Established company within the FMCG industry based in South East London that are at the forefront of the industry. · The Senior Payroll Specialist will ...
-
Senior Payroll Officer
6 hours ago
Reed Accountancy London, United KingdomAre you a skilled and experienced Senior Payroller with a passion for delivering exceptional service to clients? We have an exciting opportunity for you to join our client, an ambitious and growing accountancy practice, as their Senior Payroller, responsiblefor supervising two Pa ...
-
Senior Payroll Specialist
4 days ago
Appian Corporation London, United KingdomHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with inte ...
-
Senior Payroll Administrator
1 week ago
Foxtons London, United Kingdom**About The Role**: · Working within the Payroll Department, and reporting into the Head of Payroll, you will be an integral part of the team supporting employees with their day-to-day queries and processing two monthly Payrolls for Foxtons for 1,500+ employees and Alexander Hall ...
-
Senior Payroll Administrator
1 day ago
James Gray Associates London, United Kingdom* Hybrid working · - Competitive salary · - Great benefits · Senior Payroll Administrator · North London · Hybrid working · £45,000pa. · JGA are excited to be working with a leading accountancy who are growing at a rapid rate. They are looking for a talented and well experienced ...
-
Senior Payroll Administrator
1 week ago
Brit Group Services London, United Kingdom**Employment Type** · - Permanent · **Location** · - London · **Role Details** · - Who are we? · Ki is the biggest global insurance tech company you've never heard of, unless you've been looking to insure a satellite, wind farm or music festival recently. · Having written over $8 ...
-
Senior Payroll Officer
6 hours ago
King's College Hospital NHS Foundation Trust London, United KingdomAn exciting opportunity has arisen to join our new in house Temporary Staff Bank as a Senior Payroll Officer. We are looking for someone with a strong background in payroll within the NHS and ability to provide support and advice to key stakeholders on payroll queries around NHS ...
-
Senior Payroll Officer
2 days ago
Trinity College London London, United Kingdom**Contract**: Permanent, Part-time · **Location**: London (Hybrid-working) · **Closing date**: 25 July 2023 · Our exams, assessments and publications are designed to help learners fulfil their own individual talents and abilities. Today we deliver over 850,000 assessments each ye ...
-
Payroll Senior Consultant
1 week ago
EY London, United Kingdom**Who We Are** · As a global leader in assurance, tax, transaction, and advisory services, we utilize the finance products, expertise, and systems we have developed to build a better working world. This begins with a culture that believes in providing you with the training, oppor ...
-
Senior Payroll Manager
6 days ago
Page Personnel Finance London, United KingdomLeading a payroll team of 3 with oversight of 3 payrolls and scope to manage and direct payroll projects. · **Client Details** · Leading Banking organisation based in the City area of London. Hybrid working. · **Description** · - Lead the management of 3 Payrolls (UK and Europe) ...
-
Senior Emea Payroll
1 week ago
eFinancialCareers London, United KingdomManage all aspects of an outsourced EMEA and Nordic Payroll to ensure timely and accurate processing of payments, benefits, statutory contributions, tax, etc. · - Perform pre and post audit / reconciliation of payroll trial and confirmation processes, gross to net totals, and YTD ...
-
Senior Associate Payroll
2 days ago
Bohemian HR London, United KingdomPayroll Management expert · - Knowledge of multi-state payroll taxes · - Understanding of payroll principles, practices, regulations, and procedures. · As a Payroll Specialist, you will manage the operations within the established procedures to ensure the timely and accurate gene ...
-
Senior Payroll Lead
1 week ago
The Recruitment Network London, United KingdomWe are seeking an experienced Payroll Manager to lead on our payroll operations across the EMEA region. This is an exciting time to join the team as we grow and expand our EMEA region. The role will work closely with both the global payroll leadership andlocal HR teams to ensure ...
Senior Payroll - United Kingdom - Mercans LLC
Description
Job Purpose
Provides outsourced payroll services to the clients. Implements new accounts assigned to him/her and manages all aspects of the service delivery to these clients. Acts as the primary point-of-contact (POC) for assigned clients during the operational service delivery process.
Duties
1. Organization
2. Account Management
3. Service Delivery Quality
Skills/Qualifications
Analyzing Information, Thoroughness, Attention to Detail, Confidentiality, Reporting Skills, Reporting Research Results, Time Management, Data Entry Management, General Math Skills, Financial/Payroll Software, Excel Skills, Verbal Communication, Organization.
Requirement
Must have end to end experience in Nordics payroll.
#J-18808-Ljbffr