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    Restaurant Group Sales Manager - London, United Kingdom - Brother Marcus - London

    Brother Marcus - London
    Brother Marcus - London London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Job Title: Group Reservations Manager

    Position Type: Full-Time

    Location: Spitalfields Market

    Job Overview:

    We are seeking an enthusiastic and detail-oriented
    individual to join our team as a Restaurant Reservations/Booking Manager. The
    primary focus of this role is to efficiently manage all bookings via email and
    phone, drive additional bookings through local business and office
    partnerships, and oversee the optimization of our booking system. The successful
    candidate will also be eligible for a performance-based bonus scheme.

    Key Responsibilities:


    1. Booking Management:

    Handle all
    incoming reservations via phone, email, and online platforms.

    Maintain an
    organized and up-to-date reservation system.

    Confirm, modify,
    or cancel reservations as needed.

    2. Business Development:

    Establish and
    nurture relationships with local businesses and offices to generate additional
    bookings.

    Collaborate with
    marketing teams to create promotions or special events to attract more
    reservations.

    Actively seek
    opportunities to increase corporate bookings and group reservations.

    3. Booking Optimization:

    Analyse
    reservation data to identify trends, peak times, and opportunities for
    optimization.

    Implement
    strategies to maximize seating capacity during peak hours.

    Work with the
    kitchen and floor staff to ensure efficient use of resources based on
    reservation patterns.

    4. Customer Service:

    Provide excellent
    customer service during the reservation process.

    Address customer
    inquiries, special requests, and concerns related to reservations.

    Ensure a positive
    and seamless experience for guests from reservation to dining.

    5. Staff Coordination:

    Collaborate with
    restaurant staff, including host/hostess teams, servers, and kitchen staff, to
    manage reservations effectively.

    Communicate
    special requests and guest preferences to the appropriate teams.

    6. Reporting and Analysis:

    Generate reports
    on reservation trends, covers, and revenue.

    Provide insights
    and recommendations for improvement based on data analysis.

    7. Event Support:

    Assist in
    planning and coordinating large events, ensuring seamless execution and guest
    satisfaction.

    Be available for
    evening and weekend work to handle event-related reservations.

    8. Budget and Revenue Management:

    Contribute to
    the development of revenue targets and assist in meeting financial goals &
    helping the marketing team achieve marketing budgets.

    9. Communication:

    Maintain open
    communication with other departments, such as marketing, operations, and
    finance, to align reservation strategies with overall business objectives.

    Flexible Schedule:

    Work standard
    Monday-Friday 9 am to 5 pm shifts.

    Be available for
    evening and weekend work to assist with large events and peak periods.

    Qualifications:

    Proven experience in a reservations or booking management
    role within the hospitality industry.

    Excellent communication and interpersonal skills.

    Strong organizational and multitasking abilities.

    Familiarity with Sevenrooms or Opentable booking system.

    Ability to work independently and collaboratively in a
    fast-paced environment.

    Business development and sales experience is a plus.

    Salary:

    £36,500 in Year 1

    £38,500 in Year 2

    Bonus Scheme: Eligible for a bonus based on 'per
    covers/bookings,' estimated to be around 15% of the annual salary.

    Company Benefits: Company laptop, phone, health
    insurance provided and 100% comped meals at all restaurants (work purposes
    only, feedback on experience is required).

    If you are a motivated and customer-focused professional
    with experience in reservations or booking management, and you thrive in a
    dynamic environment, we encourage you to apply. Join our team and contribute to
    the success of our restaurant by ensuring a seamless booking experience for our
    guests and driving business growth through strategic partnerships..

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