- Remote branch support using Remote Assistance
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry's
- Ad hoc project involvement
- Experience in operational deployments.
- Market data products
- ITIL, Microsoft certifications advantageous
- Maintains industry recognised skills through training or self study methods
- TCP/IP, basic networking skills
- Root cause analysis and remediation
- Office 2013
- Xenapp published applications, support
- Desktop hardware, laptops, Blackberry's deployments
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Technical Support Representative - London, United Kingdom - Nexus Jobs Limited
Description
Desktop Support Analyst- Bank- City LondonDesktop Support Analyst - Bank - City London
We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
Remote and telephone support of mobile/European users will also be required.Work within the Service Desk team in supporting and delivering all aspect of services
-1 st /2 nd line support (capable of root cause analysis)