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    Technical Support Representative - London, United Kingdom - Nexus Jobs Limited

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    Desktop Support Analyst- Bank- City London
    Desktop Support Analyst - Bank - City London

    We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.

    Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.

    Remote and telephone support of mobile/European users will also be required.
    Work within the Service Desk team in supporting and delivering all aspect of services
    -1 st /2 nd line support (capable of root cause analysis)

    • Remote branch support using Remote Assistance
    • Customer facing, support of internal banking staff, VIPs
    • Maintenance and support of desktops, laptops, Blackberry's
    • Ad hoc project involvement
    Experience supporting desktop platforms for banking environments

    • Experience in operational deployments.
    Service Desk ticket software

    • Market data products
    • ITIL, Microsoft certifications advantageous
    • Maintains industry recognised skills through training or self study methods
    Supporting Microsoft operating systems, office suite

    • TCP/IP, basic networking skills
    • Root cause analysis and remediation
    Windows 7

    • Office 2013
    • Xenapp published applications, support
    • Desktop hardware, laptops, Blackberry's deployments


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