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Stoke-on-Trent

    Recoveries Handler - Stoke-on-Trent, United Kingdom - Davies Group

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    Description

    Interested in starting or furthering a career in an international insurance company? Look no further Davies is seeking a Recoveries Handler to join our successful third-party Recoveries team. Working efficiently to ensure that the financial recovery for the client is maximised and files which do not settle are prepared for litigation and transferred in a timely manner to achieve individual, team and department targets, KPI's.

    Why would you join Davies?

    At Davies, we're a community of passionate professionals who thrive on collaboration, innovation, and making a difference.

    What's in it for you?

    • Reward platform – Access discounts from over 800 retailers. Treat yourself – you've earned it
    • Generous Leave: Start with 25 days of holiday, and it grows with your service. Plus, the option to purchase up to 5 extra days each year.
    • Professional Development: Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities for professional qualifications.
    • Work-Life-Balance: Our standard workweek is 37.5 hours

    What will your day look like

    • Reviewing instructions, and sending all initial correspondence in a timely manner
    • Organising, prioritising and handling own workload in line with standard operating procedures
    • Ensuring that files transferred to litigation are ready to be issued
    • Effective use of the case management system to ensure all management information is accurate and updated in a timely manner, including updating the present position following each file touched
    • Meeting critical dates and SLA's
    • Documenting all actions/strategies by way of a file note
    • Labelling all documents in the history
    • Delivering quality work meeting audit benchmark standards
    • Driving own personal development
    • Contributing to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral

    Abilities And Knowledge

    • Ideally experience of working in an insurance or legal environment
    • Ability to keep all stakeholders informed about claim progress through well-crafted correspondence
    • Demonstrate experience of and the ability to:
      • Work to set deadlines.
      • Communicate effectively and professionally via email, letter, and on the phone
      • Organise and prioritise workload
      • Work as part of a team
    • IT literate: Proficient in use of Microsoft Office packages (Excel and Word)

    All candidates offered are subject to a DBS check.



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