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    Service Co-Ordinator - Buckinghamshire, United Kingdom - Pertemps TM

    Pertemps TM background
    Full time
    Description
    Service Co-Ordinator - Aylesbury

    Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury.

    Salary: £25,000 - £26,000

    Hours: 9am-5pm

    Duties:
    • Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests.
    • Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers.
    • Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity.
    • Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
    • Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
    • Attending regular training sessions to improve technology skills and promote self-service options for common issues.
    • Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents.
    • Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences.
    Requirements:
    • Proven experience in a service/maintenance desk role
    • Strong knowledge of IT systems, hardware, and software
    • Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
    If you would be interested in this role, then please apply, or call Corinne at Pertemps.


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