- Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests.
- Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers.
- Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity.
- Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
- Attending regular training sessions to improve technology skills and promote self-service options for common issues.
- Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents.
- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences.
- Proven experience in a service/maintenance desk role
- Strong knowledge of IT systems, hardware, and software
- Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
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Service and Support Co-ordinator
15 hours ago
Smartcomm High Wycombe, United Kingdom*** · **Service & Support Co-ordinator · **Job Title: Service and Support Coordinator** · **Salary: £market rate** · **Type: Full-Time, Permanent** · **Department: Service & Support Department** · **Location: High Wycombe, Buckinghamshire** · **Report to: Service Operations Manag ...
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Service and Support Co-ordinator
1 day ago
via Delaney Browne High Wycombe, United KingdomJob Title: Service and Support Coordinator · Type: Full-Time, Permanent · Location: High Wycombe, Buckinghamshire · Benefits: Private Health Cover · Main Purpose of the Role: · This person will be office based, Monday - Friday, 08.30am - 5.30pm and will receive calls from clients ...
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Team Co-ordinator
1 day ago
Bucks and Berks Recruitment High Wycombe, United KingdomOur client, an international company with offices all over the UK and the rest of the world, is looking for a highly organized and proactive Team Co-ordinator to support the Health and Safety Manager and Health and Safety Advisor with a wide range of dutiesincluding organizing tr ...
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Bid Co-ordinator
15 hours ago
Beckman Coulter Diagnostics High Wycombe, United Kingdom**Wondering what's within Beckman Coulter Diagnostics? Take a closer look.** · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be su ...
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Office Co-ordinator
1 day ago
Bucks and Berks Recruitment High Wycombe, United KingdomWe are currently recruiting for a fantastic company based in High Wycombe. We are looking for a bright, motivated and conscientous Administrator with good IT skills in PowerPoint and Word to support a team with a wide range of admin duties to a busy salesteam. · This role is base ...
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Senior Training Co-ordinator
15 hours ago
Vitalograph Buckingham, United Kingdom**U.K.Senior Training Co-Ordinator - Clinical Trials** · **Vitalograph - Maids Moreton, Buckingham** · **What we offer**: · - 23 days annual leave · - Excellent company pension scheme · - Death in service benefit of 4 x salary · - Company contributed private medical insurance · - ...
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Assistant Ehc Co-ordinator
15 hours ago
Buckinghamshire Council Buckinghamshire, United Kingdom**Salary** · £30,298 - £31,611 · **Reference number** · BUC09247 · **Contract type** · Fixed Term / Secondment · **Working hours** · Part Time · **Level of DBS check required** · Enhanced with Barred List · **Date posted** · 5 Jun 2023, 11 p.m. · **Application deadline** · 20 Jun ...
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Assistant Technical Co-ordinator
15 hours ago
GCB Agency Recruitment High Wycombe, United KingdomOur client is a New Homes Developer in the Home Counties and South East of England. Established over 30 years ago, its aim is to build quality new homes, involving the customer at the heart of everything they do. They are currently recruiting for an AssistantTechnical Co-ordinato ...
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Instrument Co-ordinator
15 hours ago
Circle Health Group Great Missenden, United Kingdom**Instrument Coordinator** · **Bank Shifts** · **The Chiltern Hospital** in Great Missenden** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other priv ...
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Programme Co-ordinator
15 hours ago
Roald Dahl Marvellous Children's Charity Amersham, United KingdomJob description · Roald Dahl's Marvellous Children's Charity provide specialist nurses and support to children living with complex, lifelong conditions. · The purpose of the role is to work within the programmes team with specific responsibility for establishing, engaging with, a ...
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Client Services Co-ordinator
6 days ago
Focus Resourcing Group Reading, United Kingdom Full timeAn exciting opportunity has arisen for a Client Service Co-ordinator to join this growing private healthcare company who are based in Pangbourne. · Job Type: Permanent position · Location: Pangbourne, office based · Salary: £26,000 - £36,000 (depending on experience) · Working Ho ...
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Office Manager and Sales Co-ordinator
4 days ago
Bucks & Berks Recruitment PLC Marlow, United Kingdom Full timeOur client, a small UK sales office part of a larger international company, is looking for an experienced Office Manager and Sales Co-ordinator. With ambitious growth plans this year, it's an ideal time to join - working in a busy dual role supporting key account managers and mak ...
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Customer Service Co-ordinator
1 day ago
Wates Dunstable, United Kingdom**We have an exciting opportunity for a Customer Service Co-ordinator** to join our Wates Living Space team where the primary focus will be to provide an excellent service to our customers in London. · **You will have**: · - Experience of call handling · - Working with the public ...
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Business Services Co-ordinator
15 hours ago
The Open University UK Milton Keynes, United Kingdom**Unit**: Estates · **Salary**: £25,742 to £28,759 · **Location**: Milton Keynes · **Please quote reference**: 21633 · Full-time, Permanent · **Closing Date**: 21 May, :00 · **Change your career, change lives.** · The Open University is the UK's largest university, a world leader ...
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Service Support Co-ordinator
6 days ago
Venus Recruitment Limited Farnborough, United Kingdom Full timeJob description · Our client is a leading business in the design, manufacture and service of world class products. Due to an internal promotion, we are looking for a customer focused Service Co-ordinator/Sales Co-ordinator/Customer Service Representative to provide key aftermarke ...
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Customer Service Co-ordinator
15 hours ago
Gasworks Plumbing & Heating Ltd. Potters Bar, United Kingdom**Gasworks Plumbing & Heating Ltd - Delivering quality plumbing and heating services.** · We are looking for an Customer Service Co-Ordinator to join our team. · - _**Your key responsibilities will include**:_ · - Answering phone calls, arranging service calls and compiling quote ...
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Customer Service Co-ordinator
15 hours ago
Glowarm Central Heating Ltd Mitcham, United Kingdom**Job descriptio**n · Customer Service Co-Ordinator required for friendly Mitcham based central heating company. This is your chance to join a friendly team at one of London and the South's leading central heating companies. · **As Customer Service Co-Ordinator your key responsib ...
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Casework Services Co-ordinator
15 hours ago
The Royal British Legion London, United KingdomSalary · £22,480 per annum (plus £4,452pa if based in Greater London) · Package · Permanent. Full Time 35 hours per week. 28 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance. Voluntary Benefits: Group Pension Plan, Cycle to Work Scheme, Charity W ...
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Service Desk Co-ordinator
15 hours ago
MARLOWE FIRE & SECURITY LIMITED Chessington, United KingdomOver the last 7 years, **Marlowe Fire and Security Group**have grown immeasurably as a result of winning major new business across the whole of the UK whilst expanding our services and specialist disciplines through internal development andtraining. · We have further grown our ex ...
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Customer Services Co-ordinator
1 day ago
Parkside Office Professional Bracknell, United Kingdom**This opportunity would suit someone at the beginning of their career that wants to progress in a global company.** · - The Customer Relations Coordinator is a key role within the Company · - Resolving complex customer escalations and cases · - Being able to manage and resolve d ...
Service Co-Ordinator - Buckinghamshire, United Kingdom - Pertemps TM
Description
Service Co-Ordinator - AylesburyPertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury.
Salary: £25,000 - £26,000
Hours: 9am-5pm
Duties: