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    End User Computing Support Engineer - London, United Kingdom - Parity Technologies

    Parity Technologies
    Parity Technologies London, United Kingdom

    1 week ago

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    Description

    About the role:

  • Provide end to end technical assistance and support to end-users - across Linux and Mac laptops and desktops, including configuration and troubleshooting
  • Ensure that computer hardware, software, and peripherals are functioning securely and effectively
  • Manage endpoint security protection with a risk-based approach depending on context and use cases including with support of following capabilities: Mobile Device Management, VPN, Strong and Physical authentication and Antivirus/Antimalware/EDR
  • Manage support tickets from creation to resolution
  • Serve as the first point of contact helping your colleagues to resolve IT and security end users related issues and incidents (software and hardware).
  • Manage purchases and maintenance of the hardware and other equipment needed in a remote-first company.
  • Have your assets inventory and stock management approach tailored to ensure rapid availability of hardware for new joiner an in the event of failure in a remote first environment
  • Hand over assets to new joiners and manage the return of equipment when required in sync with People Ops and Operations.
  • Improve and propose improvements to our existing back office processes.
  • Deliver IT services including multiple SaaS to the different teams.
  • Build and keep the IT documentation clear and up to date to help end users on their journey and to support IT back office processes.
  • Lead people through IT onboarding and offboarding processes, with emphasis on secure operations.

    • About you:

  • Excellent employee/end user-facing skills with user service focus
  • Strong analytical skills with demonstrated problem-solving ability.
  • Previous experience in mainly/full remote first environment
  • Have knowledge of Linux and Mac operating systems to be comfortable and sure when helping your colleagues.
  • Manage the command line interface with ease - both in Linux and MAC environments
  • Passion and good knowledge of common Open Source Software products
  • Have exposure to user access management in a moving environment using multiple SaaS.
  • Experience with MDM and EDR products.
  • You understand the typical processes in the software development teams and what kind of tools they're using.
  • You understand which authentication models and protocols exist, what SSO and IDP are and how they work.
  • Have the negotiation skills to convince your colleagues that the best option is what they need and not what they want.
  • Collaborate with our Operations department to ship equipment all over the world.
  • Collaborate with cross-functional teams to make things happen.
  • Have a structured and organised mindset. Generate documentation accordingly.
  • Know where it goes every euro you spend
  • Fluency in English

    • And ideally also:

  • You like working with people, and people like to work with you.
  • You are a curious individual with an eagerness to learn new things.
  • You like to ask questions.
  • You are experienced with networking including Wifi, VPN management.
  • You like to automate routine processes or you can highlight what can be automated/optimised.
  • Prior experience in the Security teams (endpoint protection, incident response).
  • You understand what kind of security threats are topical for the end-point users.
  • You feel comfortable working autonomously, with accountability

    • About working for us:

  • Competitive remuneration packages based on iterative market research, including tokens (where legally possible)
  • "Future of work" environment that's remote-first and self-initiating with flexible hours
  • Team mates that are genuinely excited about their impact and projects
  • Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job
  • Becoming part of the wider ecosystem (career and networking opportunities)
  • Team and company-wide retreats
  • Work laptop
  • Opportunity to relocate to Germany or Portugal (with visa sponsorship)
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