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Kingston upon Hull

    Prison Mental Health Team Admin Manager/PA - Kingston upon Hull, United Kingdom - Tees Esk and Wear Valleys NHS Foundation Trust

    Tees Esk and Wear Valleys NHS Foundation Trust
    Tees Esk and Wear Valleys NHS Foundation Trust Kingston upon Hull, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We have an exciting opportunity for a motivated and dedicated Administration Manager/PA to join the integrated mental health teams in HMP Hull and HMP Humber Prisons in Hull. The successful candidate will be operationally responsible for the management of administrative staff based in Hull (HMP Hull and HMP Humber) and York (HMP Full Sutton, HMP Millsike and Liaison and Diversion).

    The role will report directly to the Business Manager as part of the management team, providing day to day operational support to Service Managers and Clinical Leads, communicating with staff at all levels and representing the administrative service at senior management meetings on a regular basis. We require the post holder to not only gain an understanding of each service's needs, targets and service user group, but also how administrative staff can support clinical teams to provide service users with the outstanding care they deserve.

    The successful candidate will also provide a comprehensive, efficient and effective personal assistant support to two Service Managers and have strong organisational, prioritisation and planning skills.

    This is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.

    Main duties of the job

    The successful candidate will work collaboratively with the collective management team to design, manage and monitor the development of the admin service/function, ensuring processes are modernised to continuously improve quality, productivity and efficiency of clinical services. They will be responsible for ensuring their teams deliver an effective and efficient service to patients and service users including, clinicians, nurses and other key staff groups.

    Our administration services are wide and varied and we are looking for someone who has proven management and leadership expertise as the role involves a high degree of sensitivity and confidentiality, utilisation of negotiation and communication skills, demonstration of empathy, understanding, compassion, and the ability to deal with any challenging situations that may arise. On a day to day basis the successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the administrative staff who work with them. Candidates must have experience of managing a team, dealing with sickness absence and sickness meetings, co-ordinating annual leave, minuting meetings, staff supervisions and appraisals.

    The successful candidate will also be responsible for managing systems including being a Super User for SystmOne, performance monitoring and data quality.

    About us

    We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

    From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

    We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

    We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

    We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

    Job description

    Job responsibilities

    Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

    Person Specification

    Qualifications

    Essential

  • Good standard of education to GCE O'Level or minimum GCSE equivalent.
  • Recognised Information Technology qualification to include word processing/database City and Guild Diploma.
  • NVQ 4 or Equivalent experience.

    • Desirable

  • Clinical Audit and Effectiveness Training.
  • Capacity and Demand Training and Analysis.
  • Investigation Skills Training.
  • Completion of Supervision/Management Course.

    • Experience

    Essential

  • Experience of implementing new systems.
  • Management experience and experience in delivering training.
  • Multi-agency working.
  • Experience of project management.
  • Experience of budget management and monitoring expenditure.

    • Desirable

  • Experience of managing HR tasks.

    • Skills

    Essential

  • Excellent performance management skills. Ability to monitor and reconcile reports from all systems to ensure effective performance management.
  • Excellent training and management skills.
  • Excellent typing and word processing skills, ability to type accurately and efficiently at 50+ wpm.
  • Demonstrate ability and knowledge to utilise various software packages to include Microsoft Office Applications.
  • Ability to implement and manage change.
  • Excellent interpersonal and organisational skills.
  • Good verbal and written communication skills.
  • Analytical and report writing skills.
  • Decision making skills.
  • Ability to network widely and form effective partnerships.
  • Managing budgets.

    • Desirable

  • Extensive operational knowledge of CPA procedures and Trust wide systems.
  • Excellent operational knowledge of Social Care procedures/systems.

    • Personal

    Essential

  • Ability work under pressure and meet deadlines.
  • Flexible approach.
  • Ability to prioritise work.
  • Able to deal with sensitive and confidential information.
  • The ability to travel independently in accordance with Trust policy.
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