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    Customer Success Operations Executive - Leeds, United Kingdom - Practicus

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    Description

    Are you a commercially minded, customer service leader looking to join an exciting business that's bringing innovation to the healthcare market? This is a truly unique opportunity to play a key role in a business that is transforming patient experience in the medical devices market.

    The journey of innovation that this business is on will lead to a significant improvement in the quality of life for patients who rely on their service for vital products to support management of long-term health conditions.

    Having already introduced digital enablement to speed up the process of prescription dispensing and product access/purchase, this organisation is now looking to scale their model in a way that enhances customer experience and at the same time drives commercial success.

    This is an opportunity to be a part of an amazing business growth story.

    This is a role for a senior operational leader who has had significant experience of building and nurturing teams and embedding exceptional customer service behaviours.

    It is important that you have the ability to be both proactive and strategic, as well as being someone who can roll your sleeves up and take ownership for immediate challenges as they arise.

    We are open to experience from all sectors, but would like to hear from anyone who has a track record of leading customer care and service operations in an innovative enterprise.

    What changes you instituted to improve the customer or user experience?


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