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    Service Administrator - Brighton, East Sussex, United Kingdom - University Of Michigan

    University Of Michigan
    University Of Michigan Brighton, East Sussex, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Patient Services Associate/Assistant - Brighton Center for Specialty Care

    The cover letter should address your specific interest in the position and outline your service excellence skills and experience that directly relate to this position.

    Frontline interaction with patients and families performing clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic.

    We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team.

    This individual will share our priorities which include:

    high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience.

    Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients.

    The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.

    patient care, education and research that together enhance our contribution to society.
    Provide general clerical support in fast paced high volume patient care environment.

    Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers and team members.

    Candidate should expect to cross train on all office duties and be able to assume different roles as needed. Receive/assist patients and families as well as providing check in and check out services to specialty care departments.
    Collect co-pays, account payments, prepare charge tickets and reconcile cash collections
    Scheduling and coordination of patient appointments, tests and consults in a timely and accurate manner.
    Management of MiChart in-basket notes and front end work queues.

    Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience.

    Our Patient Service members are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. High School Diploma or GED.
    Exemplary interpersonal, communication and customer service skills.
    Excellent service recovery skills.
    Associate level: 2-3 years of related experience.
    Clerical experience and medical terminology are helpful.
    Familiarity with Michigan Medicine's electronic health record setting.
    Knowledge of university policies & procedures.
    40 hours per week. Monday through Friday, 7:00 AM – 7:00 PM with rotating Saturday coverage 8:00AM - 4:00PM based on clinic needs. We are flexible in scheduling, and request that you are also flexible in working various shifts

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.

    Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

    The University of Michigan is an equal opportunity/affirmative action employer.
    Patient Services Associate/Assistant - Brighton Center for Specialty Care
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