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    Specialist Services Administrator - London, United Kingdom - And Zopa Limited

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    Description
    We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance.

    Our vision for a new era of banking puts people front and centre — we've built a business that empowers everyone to aim high, every day, to move finance forward.

    As a Customer Service Specialist, you'll be interacting with both prospective and existing customers daily via phone, email and live chat, helping to solve queries regarding new loan applications, existing loan management as well as our Credit Card and Savings products

    We're looking for natural problem-solvers with the ability to relay information clearly to ensure the best possible customer experience.

    This is an excellent opportunity for someone with customer service experience in a financial services environment paired with a real passion for providing a first-rate customer journey to come in and hit the ground running

    This role operates a shift pattern covering 5 days a week, 7.5 hour shifts, over 37.5 hours from Monday to Saturday, covering the hours 8am-8pm Monday - Friday, and 9am - 5:30pm on Saturday - you will likely work one Saturday a month.

    This is a hybrid role - the team work in our London Bridge office on Tuesdays and Thursdays.
    Answer inbound contact from potential and existing customers via telephone, live chat and email
    Going the extra mile to provide resolutions and mitigate complaints
    Provide customers with information on products, services and processes
    Resolve any customer queries and update systems and accounts accordingly
    Administration duties such as customer letters, other departmental requests on customers' accounts, customer call backs, KYC
    We're looking for great communication skills, experience in customer services gained within financial services, the ability to demonstrate initiative and the ability to manage administration tasks accurately whilst providing a high level of customer service

    Alongside your natural rapport-building talents, you are a fast learner with an exceptionally high attention to detail and can adapt efficiently to new concepts and systems.

    Flexible working? At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance.

    Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.

    But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.

    *Diversity Statement

    Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.



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