- Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
- Logging calls using service desk tools and ITIL processes, working within these frameworks to deliver customer service levels >90% managing incidents to achieve where possible first call resolution and other company KPI's
- Maintaining good customer relations, including visiting sites within the greater London area+ Managing user accounts within Office365 and allocating licenses
- Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed+ Using remote tools such as MDM, Remote control, & Chat to resolve user requests+ Deploying PC's through Windows Autopilot and Intune
- Setting up and configuring Windows based PCs and laptops.
- Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones)
- Attending office moves and new site openings for hospitality customers
- IT support experience at a 1st line level
- Knowledge of ITIL, incident, problem and change management.
- Experience taking responsibility and ownership of stakeholders and projects
- A desire to provide excellent, proactive, customer service
- Well organised, able to multitask and work autonomously
- Positive and energetic
- 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
- We have regular lunch and learns from staff and external speakers
- We offer everyone 5 days a year to learn something new
- We provide 2 days to volunteer
- We are a friendly team and have several team events throughout the year organised by our social team
- We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
- Vitality health, to make sure you are at your best
- Monthly service desk bonuses
- Hot skills bonuses for successfully passing exams
- Customer Advocates: Put customers at the heart of what you do, to consider their needs with every decision you make
- Proactive: Leave things better than you found them. Drive change, don't just talk about it.
- Growth Mind-set: Learn on reflection, embrace change, and seek to continuously improve. Take opportunities to share knowledge with others
- Trust: Do what is right, not what is easy. Instil confidence through proactive communication.
- Winning Teams: Don't settle for average, inspire others with your ambition and enthusiasm.
-
Desk Analyst
3 weeks ago
eFinancialCareers London, United KingdomThe role will suit a fundamental credit professional with previous experience in a strategist/desk analyst seat, with proven experience of developing trade ideas and investment strategies within high yield credit. · The opportunity: · - Sit alongside the trading team to produce i ...
-
Service Desk Analyst
1 week ago
Keystream London, United Kingdom**Service Desk Analyst x2**A Service Desk Analyst is needed for an inclusive and collaborative company to work on a contract basis to cover a constantly changing the growing IT demands/issues for an NHS Trust in London. · This is an onsite contract position, and it comes with a s ...
-
Service Desk Analyst
1 week ago
eFinancialCareers London, United KingdomOur client is considered one of the top macro-Hedge Funds in the world, the industry award-winning company want to grow their existing team based in London and are currently searching for a highly skilled Service Desk Analyst. The Service Desk Analyst willneed to provide support ...
-
IT Service Desk Analyst
2 weeks ago
Involved Solutions London, United Kingdom**Job title**: IT Service Desk Analyst · **Contract**: Permanent · **Salary**:£40,000 + Benefits · **Location**:Hybrid based in The City of London · We are currently working with a law firm who are currently looking to bring in an IT Service Desk Analyst to support their lawyers. ...
-
Service Desk Analyst
3 weeks ago
Jonothan Bosworth London, United Kingdom**Service Desk Analyst | London | up to circa £29,000** · We are currently looking for 1st | 2nd Line **Service Desk Analysts** to be based in our clients' London office. · Currently working 3 days in the office 2 days from home. · Our client is an award winning, friendly & progr ...
-
IT Service Desk Analyst
1 week ago
Precise Placements London, United Kingdom**IT Service Desk Analyst - 1st Line, First Line, Helpdesk** · Our leading law firm client are looking to recruit an IT Service Desk Analyst on a permanent basis to be the primary point of contact within the IT Service Desk. The right Service Desk Analyst must have excellent cust ...
-
Service Desk Analyst
2 weeks ago
Jonathan Lee Recruitment London, United Kingdom**IT Support Analyst** · **Salary - £20,000 - £25,000** · **Located - Southwest London** · **IT Support, 1st Line, Windows, Office 365, Exchange** · This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanen ...
-
IT Service Desk Analyst
3 weeks ago
Owen Daniels Consultancy London, United Kingdom**ROLE - IT Service Desk Analyst** · **LOCATION - West London** · **SALARY - £30,000 - £35,000** · **PERMANENT** · We have partnered with a global consumables manufacturing company based in West London who are going through a period of growth right now and are hiring for an IT Se ...
-
Service Desk Analyst
2 weeks ago
vertex-it-solutions Camden, United Kingdom**Position: Service Desk Analyst** · **Reporting to: IT Service Desk Manager** · Company: · Our client are officially one of the top 10 managed service providers in the world. They've been providing managed IT services since 2001, and now serve as a major IT partner for SMEs in a ...
-
Service Desk Analyst
2 weeks ago
Jonothan Bosworth London, United Kingdom**Service Desk Analyst | London | up to circa £25,000** · We are currently looking for 1st | 2nd Line **Service Desk Analysts** to be based in our clients' London office. · Currently working 3 days in the office 2 days from home. · Our client is an award winning, friendly & progr ...
-
IT Service Desk Analyst
3 weeks ago
Computappoint London, United KingdomIT Service Desk Analyst - Azure, O365, ServiceNow - Perm - £45k + benefits and bonuses · **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model days per week onsite)** · A leading financial organisation are looking to hire a Senior IT Servic ...
-
IT Service Desk Analyst
1 week ago
Oliver James London, United KingdomI am working with a leading Insurance organisation who are looking for a IT service desk Analyst to join their IT team, your job will be to ensure efficient running of services on a day to day basis within the organisation, you will be providing supportall internal customers who ...
-
Service Desk Analyst
1 week ago
Computappoint London, United Kingdom**IT Service Desk Analyst | Azure, O365, ServiceNow | Permanent | £45k + benefits and bonuses** · **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model days per week onsite)** · A leading financial organisation are looking to hire a Senior ...
-
IT Service Desk Analyst
3 weeks ago
Tech Pursuit London, United Kingdom**Service Desk Analyst (1st Line) - 3 month contract - Day rate - Immediate start** · We have an exciting opportunity for a Service Desk Analyst to join a leading retail company. · This will be a 3 month contract, paying a competitve day rate and the company want an immediate sta ...
-
Service Desk Analyst
2 weeks ago
Huntress London, United Kingdom**Job title**: Service Desk Analyst · I am excited to share that I am currently recruiting for a Service Desk Analyst for a fantastic client of mine who operates within Financial Services sector. · **Core responsibilities**: · - To provide 1st & 2nd line IT support to the company ...
-
Service Desk Analyst
3 weeks ago
Huntress London, United KingdomJob title: Service Desk Analyst · **Salary**: £28-£32k · Location: London · One of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city. · This role will suit someone with over 12 months experience working i ...
-
Service Desk Analyst
1 week ago
Nigel Frank International London, United Kingdom**Senior Service Desk Analyst** · This is a golden chance to work with an award-wining IT services company that have been leading the industry for over 25 years They specialise in providing cloud based solutions and technical support to help organisations thrive. They nearly have ...
-
Service Desk Analyst
3 weeks ago
Nigel Frank International London, United Kingdom**Service Desk Analyst-London-up to £40,000** · This client is an established client of Nigel Frank who are currently recruiting for a Service Desk Analyst (1st/2nd Line). They are an established Insurance company and have just stepped into the Azure space. · This client is part ...
-
Service Desk Analyst
1 week ago
Akkodis London, United KingdomModis are partnering with a highly reputable client within the Financial Services sector on the continued expansion of their Service Desk. The team of 16 supports users across the EMEA region on a wide range of issues and responsibilities are shared acrossthe Service Desk, Hardwa ...
-
IT Service Desk Analyst
3 weeks ago
HARTLEYCO LTD London, United KingdomI'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider based in West London. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Windows 10/1 ...
Service Desk Analyst - London, United Kingdom - Wanstor
Description
Service Desk Analyst
We are looking for enthusiastic Service Desk Analysts to join our growing team
As a Service Desk Analyst you will help to ensure the smooth running of IT operations at customer sites. You will take ownership of and manage all requests, managing the process using ITIL Standards through to successful completion. Being the face of Wanstor you will need to make sure that you remain professional and provide a high level of customer service is provided at all times.
Service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role at Wanstor is the gateway to internal moves into 2nd and 3rd line, Networking, Infrastructure, Security, Development, Team Leading, Project Management and beyond. It will equip you with the skills and experience to fast-track your development into a future leader, whichever stream you choose to follow.
Key Responsibilities
About You
You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -What we offer you
Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
Service Desk Analyst professionals in London
-
Nazia Shaikh
Service Desk Engineer
-
Krishna Rishi
Hotel Operations Management Trainee
-
RIcki Patel
Service Desk Team Lead , Service Desk Engineer
-
Manasa Nalla
Data Analyst
-
Olalekan Sosanya
BUSINESS ANALYST
-
Sophia Sidhu
Senior Analyst