Service Desk Analyst - London, United Kingdom - Wanstor

Wanstor London, United Kingdom

1 week ago

Other

Description

Wanstor is a multi SDI award winning, future proofed IT service provider. We are a growing, fast paced and innovative company that is continually striving to improve.

If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.

We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.

Key Responsibilities

As a Service Desk Analyst you are the face of Wanstor, providing our customers with technical support and excellent customer service. Your role will consist of the following responsibilities:

Responding to client's technical issues via phone, live chat and email
Triaging reported problems, resolving them or escalating them to senior colleagues where necessary.
Logging calls using service desk tools and ITIL processes.
Providing excellent customer service
Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed+ Using remote tools such as MDM, Remote control, & Chat to resolve user requests+ Deploying PC's through Windows Autopilot and Intune
Setting up and configuring Windows based PCs and laptops.
Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones)
Attending customer offices to provide onsite support

What you need to succeed

You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience:

IT support experience at a 1st line level
A desire to provide excellent, proactive, customer service
Well organised, able to multitask and work autonomously
Positive and energetic
Strong communication skills

What we offer you

Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:

24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
We have regular lunch and learns from staff and external speakers
We offer everyone 5 days a year to learn something new
We provide 2 days to volunteer
We are a friendly team and have several team events throughout the year organised by our social team
We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
Vitality health, to make sure you are at your best
Monthly service desk bonuses
Hot skills bonuses for successfully passing exams

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response. We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:

Customer Advocates: Put customers at the heart of what you do, to consider their needs with every decision you make
Proactive: Leave things better than you found them. Drive change, don't just talk about it.
Growth Mind-set: Learn on reflection, embrace change, and seek to continuously improve. Take opportunities to share knowledge with others
Trust: Do what is right, not what is easy. Instil confidence through proactive communication.
Winning Teams: Don't settle for average, inspire others with your ambition and enthusiasm.

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Service Desk Analyst - London, United Kingdom - Wanstor

Description

Key Responsibilities

What you need to succeed

What we offer you

Desk Analyst