Operations Manager - London, United Kingdom - Quadient

Quadient London, United Kingdom

1 month ago

Full time

Description

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.

About the Role

Parcel Pending by Quadient automated electronic parcel locker systems enable our customers to securely load, store and distribute large volumes of both inbound and outbound parcels. The easy-to-use interface allows our customers to track each parcel's journey and then notify recipients of the arrival of their parcel. Pickup and Drop Off takes only seconds and lockers are accessible 24/7, meaning no more missed deliveries and fewer journeys for parcel carriers which in turn reduces CO2 and Particulate emissions, improving air quality and easing congestion in our urban areas.

Globally the Parcel Pending by Quadient brand for Parcel Lockers is growing fast, and has just been launched in the UK & I. Parcel Pending by Quadient now manage in excess of 11,000 automated parcel locker locations.

Quadient have created a joint venture with the largest parcel Carrier in Japan, Yamato, called PackCity Japan. Currently PackCity Japan has delivered 5,500 locker locations around Japan and has a target to be at 14,000 locations by the end of 2022.

Reporting to the Project Director of PLS, this role is responsible for:

The new installation of parcel lockers
The Install, functionality, support, of the deployed locker network.
Process setup for the operation team
Manage the services contracts (installation, support, supply chain...)
Manage the suppliers and contracts
Manage the KPIS for Operation activity with 3rd party suppliers
Responsible of the installation
Machine order
Site survey planning
Machine creation inside the system
Manage the delivery from customisation center to the customer
Installation
Other activities needed for the installation (stickers, training...)
Validation of installation and standards
Responsible of the Operation
Machine Roll out and planning
Monitoring of the installed machines
Modification of machines (retrofit)
Deinstallation / refurbish#
Customer liaison
Invoicing validation
Weekly/monthly network updates (in partnership with technical departments)

The Operation Manager works jointly with:

Large customers
Subcontractors
Different entities of Quadient Group
The internal teams:
Site acquisition Managers
Operation team
Finance
Supply Chain
Field Engineering
Other services when needed

About You

Customer/business focused and commercially astute
Good communicator at all levels
Organized and independent
Great attention to detail
Experience of building teams
Highly Experience in operation management
Experience of large-scale machine deployment
Knowledge of logistic, Supply Chain, e-business
Be able to support multi-million-pound contracts
Be able to set processes and organization inside a team
Proven ability to create a new operation from scratch
Proven ability to articulate the unique selling points of Parcel Products and services.
German speaking would be a great advantage

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences.

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