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    Technical Account Manager - London, United Kingdom - Planhat

    Planhat
    Planhat London, United Kingdom

    3 weeks ago

    Default job background
    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Planhat is looking for an experienced Technical Account Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase driven by a platform loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.

    As a TAM at Planhat, you will work closely with our customers and provide technical guidance and expertise on how to best set up and leverage Planhat software. Since this role interacts with nearly all of our customers' internal departments-as well as multiple departments within Planhat-it is central to the success of both our clients and Planhat.

    Working with our customers' users, developers, and management, you will build partnerships alongside our Customer Success Managers to ensure successful product implementation and adoption.

    We are looking for a passionate person with deep technical capabilities to help solve complex technical challenges. You will be a Planhat expert, but also an expert in the tech stack of our customers, ensuring our platform runs seamlessly with our customers' other core systems.

    We currently have main hubs London and Stockholm and are now looking for someone to join our talented team of TAMs in either one of these locations.

    Responsibilities

    • Technical lead / support in pre-sales phase: Map out prospects data architecture, run technical validation, answer technical questions, set up POCs etc.
    • Lead technical pieces of Planhat implementations and onboarding efforts; set up integrations, automations, data migrations or other tasks required depending on customer data architecture, tech stack and business needs
    • Partner with Customer Success to ensure proper technical guidance and support throughout the customer lifecycle
    • Help troubleshoot, identify, document, and track technical matters
    • Work with product management and support as necessary when a solution does not meet the client's needs
    • Play an active role in contributing to product training processes, product documentation, technical webinars, etc.
    • Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities
    • Reporting to the Manager of Technical Account Management

    Who we're looking for

    • Technical at heart You're a problem solver who loves understanding the nitty-gritty details of the platform.
    • Collaborative team players who are willing to ask for help and lend a helping hand.
    • Thoughtful communicators among internal and external partners
    • Project management background
    • Self-starters-you're willing to try solving the problem yourself first, even if it means making a few mistakes along the way
    • Consultant mindset with entrepreneurial drive

    Bonus Points

    • Experience with tools and applications like Postman, CRMs (Hubspot or Salesforce), Zapier, webhooks, data warehouses (Segment, Snowflake, AWS).
    • Knowledge of JSON and/or Java.
    • Salesforce or Hubspot Administrator experience
    • Pre-sales or sales engineering background
    • CS experience
    #J-18808-Ljbffr
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