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    Support Assistant - United Kingdom - The Riverside Group

    The Riverside Group
    The Riverside Group United Kingdom

    5 days ago

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    Description
    Night Support Assistant

    Contract Type :
    Permanent

    Salary :
    £24,627 per annum plus 10% Night Allowance
    Working Pattern : 4 nights on, 4 nights off 20:00 - 08:00
    The difference you will make as Night Support assistant.
    You will be key in the day-to-day running of one of our supported housing services during night shifts. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

    From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.

    And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

    An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.

    At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

    For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

    We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

    Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

    Competitive pay & generous pension
    ~28 days holidays plus bank holidays
    ~ Flexible working options available
    ~ Diversity and Inclusion at Riverside:
    At Riverside, we value diversity in all its forms.

    We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

    Assisting in the planning and delivery of a range of personalised support and move-on plans
    Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
    Assisting customers with day-to-day support and tenancy-related matters
    Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
    Signposting customers to appropriate external support services, such as food banks and other community resources
    Supporting customers to be 'tenancy ready', enabling successful move on
    Supporting customers to be financially independent through budgeting plans and maximising income
    Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
    Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
    Assisting in the promotion of customer involvement and consultation

    Deliver a support service:
    Support the delivery of the referral process for new customers
    Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
    Clean and prepare customer rooms as appropriate
    Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
    Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
    Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
    Assist in collating and submitting information returns on funding, health & safety and performance
    Act as point of contact on the phone, reception and deal with a range of enquiries
    You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours

    Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g.

    health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
    Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
    Experience of delivering structured support in either housing or social care
    To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required
    #
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