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    Workplace Coordinator - London, United Kingdom - ISS

    ISS
    ISS London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job Description

    ISS is the principal facilities management service provider to our client UBS, a global financial services organisation, providing services to private, corporate and institutional clients. Our customer is the Integrated Facility Management (IFM) function within the UBS Group Corporate Services department.

    The Workplace Team provide services directly to the different UBS business groups located across multiple floors in the building. As a WPC, you are allocated a business area (s) and/or neighbourhood (s) supporting 500+ users per floor and are recognised as the natural go to person.

    Reporting into a Workplace Lead, the position is responsible for building and maintaining effective working relationships with our customer and business group clients, ensuring a collaborative approach to deliver an exceptional workplace experience.

    Key Responsibilities

  • The face of 'IFM' and the first point of contact for all users, starting from day 1 induction
  • Responsible for the customer experience through the performance of facilities management services in the business area including bespoke support requirements to meet the needs of the specific business group and team
  • Ensure effective communication with the nominated business manager(s), proactive with a 'no surprises' principle
  • Actively monitor the standard of IFM service on the floor and report any shortcomings, identifying areas of improvement in delivery of the services and processes and implement change as required
  • Ensure HSE guidelines and regulations are followed at all times
  • Evacuation warden duties including the coordination of evacuation wardens on floors during any BCM incidents

    • Professional and Personal Competencies/Qualifications

  • Experience in a relevant customer service environment at a 5* service level
  • Numeracy and literacy proficient
  • Strong Microsoft Office skills in the use of word, excel and Powerpoint

    • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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