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    Medical Secretary and Clinical Administrator - London, United Kingdom - Connaught Square Practice

    Connaught Square Practice
    Connaught Square Practice London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Our Medical Secretaries handle a variety of duties that aid the daily function of our two practices, and they are critical to helping support our GPs and clinical teams.

    Our most important requirement is for a strongleader who can bring out the best from our team with a positive approach tochange and development in a challenging environment. In particular, they willbe the practice lead onproductivity, performance, quality data, information analysis and reporting and maximisethe practices use of technology to provide an efficient cost-effective level of service.

    Main duties of the job

    The duties are usually wide ranging and the main responsibilities include:

  • dealing with a GP's correspondence, especially referral letters, treatment requests and non-NHS service requests
  • preparing letters and clinical reports
  • overseeing the Medical Secretary Inbox and responding to queries
  • chasing outstanding results, letters, discharge summaries etc.
  • responding to administrative enquiries from hospitals or other health and social care providers
  • coding and summarising key patient information from letters/notes received into patient records

    • About us

    Practice Mission Statement: High quality general practice now and for the future, caring for all Our Values: Compassion | Putting patients first | Continuity of care | Supporting all members of the team | Commitment to learning

    Job description

    Job responsibilities

  • Promote and formulate systems to ensure efficiencies in work place are in keeping with NHS standards and adhered to
  • Provide information and administrative support to all clinicians
  • Ensure call and recall system operate effectively to evidence performance. To work closely with the full Practice Team to coordinate follow-up appointments, flag up frequent users or non-engaging patients
  • Lead in ensuring effective use of IT to support patient care within the Practice
  • Stay up to date with all referral pathways / referral criteria and ensure that up-to-date information is available to referrers as well as patients, including on the practice website
  • Identify developments which could be of benefit and make recommendations to the Practice Manager
  • Lead on the introduction and proactive management of any new processes and initiatives
  • Provide support to practice staff in correctly identifying and targeting patients for assessment and treatment
  • Assist the Practice Manager in conducting incentive scheme audits and public health initiatives
  • Supervise and oversee the administrative side of the referrals process for all care pathways (referrals in and referrals out for treatment or assessment)
  • Ensure effective systems are in place for the smooth day-to-day running of the practice and good organisation of care across the interface between clinical services and patient administration
  • Monitor practice systems to ensure optimal delivery of patient services
  • Liaise with the Practice Manager with any complaints, feedback or breakdown in service
    • Person Specification

    Qualifications

    Essential

  • Good General Education
  • At least 3 years' GP Medical Secretary experience or compatible experience in a patient-facing environment in a similar role
  • Interest in working with people and in service of patients
  • Keen eye for detail
  • Ability to multitask
  • Ability to work independently and have self-motivation
  • Interpersonal skills
  • Solution-oriented
  • Optimistic explanatory style

    • Desirable

  • Experience of using clinical systems, SystmOne.
  • Experience of local NHS referral pathways
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