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    Global Application Support Senior Group Manager - London, United Kingdom - Citi

    Citi
    Citi London, United Kingdom

    3 weeks ago

    citi background
    Full time
    Description

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in leadership, transformation and Trade Finance to our Trade and Working Capital Solutions Team.

    By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

    Team/Role Overview

    SMBF Services Production management are recruiting an experienced Global Application Support Senior Group Manager for our Trade and Working Capital Solutions (TWCS) business area.

    Our production teams are an integral part of the Services Client Experience, we are seeking an individual with a proven track record leading Global Production teams, with a passion for continual improvement and who strives to instills a culture of low touch, highly resilient engineering led outcomes. You will be well versed in all manner of Production management practices (Operational, Resiliency & Recoverability, Change + Release Transition), Risk Management, SRE and a strong appreciation for informing your leadership, influence and management of, day to day activities to ensure adherence to minimum operating and supportability standards.

    The position demands a comprehensive understanding of how the sub-function contributes to achieving the broader objectives of the Citi's Services business. As part of the Services Production leadership team, you will also play a key role contributing to and delivering the broader team strategy, supporting improvement initiatives, employee engagement, talent development, diversity & inclusion.

    What you'll do

  • Maintaining the highest levels of stability, resiliency & prevention for TWCS and/or dependencies others have on your services. Including participation in Incidents leading & guiding to swift recovery.
  • Collaborating with senior management across technology, operations, and business teams to develop & drive actionable outcomes for Production.
  • Drive a high bar for Production Change Readiness & control adherence. Ensure supportability, sustainability & resiliency is at the forefront of technical changes to your portfolio.
  • Provide technical leadership in adoption of standard production tools for the TWCS application's (monitoring/observability, capacity, resiliency, recoverability & automation improvements)
  • Proactive assessment & management of dominant L1, L2 & L3 workload drivers, keeping abreast of emerging trends and devising plans to address degradations.
  • Drive engineering led solutions from teams to achieve attainment of the least human intervention.
  • Strong SLA / Performance measurement and management in respect of diverse production insights, understanding emerging trends and setting clear goals & objectives for improvement.
  • Build & maintain strong understanding for Trade & Working Capital Solutions base product functionality and business requirements.
  • People management, including talent development, performance evaluation, reward & recognition. Strong vendor engagement / partnership to achieve the highest levels of service
  • TWCS Production budget & staffing, employing commercially minded decision making to improve TCO.

    • What we'll need from you

  • Highly experienced in varied Production Management disciplines with a track record of continual improvement
  • Excellent interpersonal & communication skills with ability to influence and garner support with senior stakeholders and partners.
  • Demonstrable commitment to quality and attention to detail.
  • Critical thinking and problem-solving skills.
  • Highly effective navigating complex organisations.
  • Strong financial planning and cost discipline.
  • Exceptional staff engagement and talent development.
  • Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages and operating systems.

    • What we can offer you

    We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

    By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends

    • Access to an array of learning and development resources

    Job Family Group:

    Technology

    Job Family:

    Applications Support

    Time Type:

    Full time

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