Jobs

    Helpdesk Administrator - Bristol, United Kingdom - DK Recruitment

    DK Recruitment
    DK Recruitment Bristol, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Helpdesk Administrator

    Immediately Required


    Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.

    As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within their community


    Your responsibilities will include:

    • Diary management for remote trades teams, scheduling appointments with tenants in accordance with schedule of rates
    • Maintaining accurate information to track work progress.
    • Building strong relationships with engineers and providing timely responses to inquiries.
    • Processing work orders to meet client expectations and internal processes.
    • Delivering exceptional customer service via phone calls and emails.
    • Fostering a collaborative environment through clear communication within the team.
    • Utilising problem-solving skills to address customer needs effectively.

    What We're Looking For:

    • IT literacy, proficiency in Microsoft Office products.
    • Excellent written and verbal communication skills.
    • A collaborative mind-set and the ability to thrive in a fast-paced environment.
    • Meticulous attention to detail and the ability to meet deadlines.
    • Experience in social housing and scheduling with NHF SOR codes.

    Benefits:

    • Company pension and employee referral program.
    • Opportunities for training and development.
    • Central location with potential company parking.
    • Company events and staff engagement initiatives.

    Schedule:
    Full-time, permanent position with no weekend shifts.

    Day shift (Monday to Friday).

    Salary:
    Starting from £26,000 per year, based on relevant experience


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