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    Solutions Engineer, Contact Centre - United Kingdom - Evaluagent

    Evaluagent
    Evaluagent United Kingdom

    1 week ago

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    Description

    EvaluAgent is looking for ahome based Head of Solutions Engineering to expertly lead a remote team of skilled Sales Engineers, partnering with our sales & customer success teams, as a technical resource with commercial acumen.

    You'll be responsible for driving strong leadership in creating and maintaining a bar raising sales engineering team, with the focus on exceeding revenue quotas through a laser sharp technical sales process.

    A salary up to £105k based on your previous experience
    ~30% bonus, uncapped
    ~ Flexible working hours and (UK) location to accommodate a work-life balance
    ~ Company Sick Pay
    ~ Company pension
    ~25 days leave plus bank holidays plus your birthday off
    ~ Vitality - Private Health Insurance
    ~ Group life insurance
    ~ Enhanced family leave (maternity, paternity, adoption)
    ~ A great work from abroad policy
    ~ Occasional International travel
    ~ Additional team / project meet ups in the UK as necessary

    5+ years working in a sales engineering/solutions architect role in SaaS
    ~3+ years leading a sales engineering SaaS team
    ~ Strong technical background, with experience in cloud-based software, APIs, databases, and web development frameworks.
    ~ Ability to lead, inspire, and develop a high-performing sales engineering team, fostering a culture of growth and excellence.
    ~ Lead and mentor a remote based team of Sales Engineers that partner with our Sales & Customer Success teams as a technical resource with commercial acumen
    You and your team will be responsible for understanding prospects and existing customers technical requirements and translating how our solution can be a fit to add technical and commercial value
    Serve as the escalation point for complex technical inquiries and pre-sales technical support.
    Collaborate with cross-functional teams, including product and engineering and customer success, to drive operational excellence
    Work to improve sales methodology and processes with your technical expertise, identifying opportunities and risks that deliver growth
    Assess gaps in evolving training needs and then create and implement programs to improve sales, product and technology skills of the Sales Engineering team

    Help companies across varying industries to understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus.

    Refine our internal processes to ensure effective measurement of performance, consistent experience from internal & external partners, and improvement to team's impact on the success of deals.

    The Key Performance Metrics for this role:
    Demonstration & Commercial knowledge

    We're on a mission to power a people-first era for contact centres – one where Employee Experience (EX) is prioritized alongside Customer Experience (CX).

    We're a UK-based, tech scale-up business with clients all over the world and a product that is proving hugely popular with our target market.

    We are proud to be associated with highly innovative brands like Samsung, Vitality Health and ManoMano.

    Diversity and Inclusion We are committed to employing the best people with the right experience and qualifications for the role.

    We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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