- TrentPermanent, Full TimeNo corporate call centre here Instead, you'll be based at one of our community hubs across Stoke on Trent, providing support and advice to customers over a coffee, the phone or online.
- Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on
- Trent.
- Exceed customer expectations with every interaction.
- Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience.
- Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.
- An understanding of great customer service.
- An effective communicator who is empathetic and customer focused.
- An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
- Someone who can work under pressure, prioritising work within changing priorities and time constraints.
- Good ICT skills.
- Educated to A Level standard or equivalent.
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Customer Advisor - Stoke-on-Trent, United Kingdom - Honeycomb Group
Description
Customer Advisor£22,500 a yearStoke-onThis means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience.
Job requirements:
What we're looking for:
APPLY NOWWe'll be interviewing as we go so might close the application process early if we find the right person.
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