Facilities Manager Facilities - England, United Kingdom - Jones Lang LaSalle Incorporated

Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facilities Manager is responsible for managing all aspects of the integrated facilities service as detailed in the scope of works section of the contract within their designated geographical area.

Client/Stakeholder Management

• Communicate and interact at all levels modulates content and ways of communicating accordingly.
• Responsibility for meeting KPI's and SLA's defined within the contract.
• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management

• Delivers the services required in the contract.
• Integrates service delivery by connecting everything related to the building experience.
• Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
• Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management.
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services
• Approve purchases of supplies and equipment for use at managed office buildings.
• Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance

People Management

• The FM is responsible for the management, supervision, and professional development of all direct reports.
• Conduct periodic formal and informal performance evaluations via Workday.
• Develop training program and career path for employees. Assure succession planning is in place for all team members.

HSE, Security & Quality Management

• Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
• Understand & actively support JLL's Quality Management program

The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account
Key Performance Measures

• Compliance with service provision as detailed in the contract.
• High Customer Satisfaction rating as measured in regular surveys.
• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

Planning and organising:

• Deliver on time and with high quality results.
• Refers to long term plans and goals, draws sound inferences.
• Competencies Excellent PC skills, proficient in Microsoft Word and Excel. Possess cultural awareness and sensitivity Experience Minimum 5 years' experience in a Facilities Manager position. Qualifications Fluency in local language and English essential.

#On-site –Hampshire, GBR, Hertfordshire, GBR JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facilities Manager is responsible for managing all aspects of the integrated facilities service as detailed in the scope of works section of the contract within their designated geographical area.

Client/Stakeholder Management

• Communicate and interact at all levels modulates content and ways of communicating accordingly.
• Responsibility for meeting KPI's and SLA's defined within the contract.
• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management

• Delivers the services required in the contract.
• Integrates service delivery by connecting everything related to the building experience.
• Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
• Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management.
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services

Financial Management

• Approve purchases of supplies and equipment for use at managed office buildings.
• Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance

People Management

• The FM is responsible for the management, supervision, and professional development of all direct reports.
• Conduct periodic formal and informal performance evaluations via Workday.
• Develop training program and career path for employees. Assure succession planning is in place for all team members.

HSE, Security & Quality Management

• Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
• Understand & actively support JLL's Quality Management program

The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account
Key Performance Measures

• Compliance with service provision as detailed in the contract.
• High Customer Satisfaction rating as measured in regular surveys.
• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

Planning and organising:

• Deliver on time and with high quality results.
• Refers to long term plans and goals, draws sound inferences.
• Competencies Excellent PC skills, proficient in Microsoft Word and Excel. Possess cultural awareness and sensitivity Experience Minimum 5 years' experience in a Facilities Manager position. Qualifications Fluency in local language and English essential.

#com or call to contact one of our team members to discuss how to best support you throughout the process. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

We help our people thrive, grow meaningful careers and find a place where they belong.

For over 200 years, JLL (NYSE:
JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.