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Walsall

    Senior Application Support Analyst - Walsall, United Kingdom - Walsall Healthcare NHS Trust

    Walsall Healthcare NHS Trust
    Walsall Healthcare NHS Trust Walsall, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Job overview

    Are you an experienced, enthusiastic systems support analyst?

    Do you have previous involvement in supporting NHS systems?

    Have you experience of testing and configuration of NHS systems?

    Digital Services at Walsall Healthcare NHS Trust are delivering a programme of works known as Frontline Digitisation. This includes a number of projects going live over a two year period.

    You will work within the Application Support Team and liaise with other workstreams.

    A flexible approach is essential due to the nature of the setting and the role will support projects as well as existing systems support.

    Please note this is not a technical position

    Main duties of the job

  • System configuration, research, and design of application
  • Enabling formal acceptance of systems creating measurable acceptance criteria related to requirements, features and test scenarios
  • Establishing access control requirements
  • Manage the lifecycle of change requests- logging, planning and monitoring through to release
  • Responding to service requests
  • To act as a contact point and offer "expert" advice on the use of trust systems.
  • To investigate and resolve incidents raised aligned to agreed service levels
  • To oversee problem management of known issues for these applications
  • To actively support the transition of systems from pipeline processes through to live service catalogue offerings

    • About us

    We are an Application Support Team within Digital Services that provide system support to staff within an Acute and Community setting.

    Our diverse team have years of experience of system management

    Enthusiastic about delivering a quality service to ensure we meet the needs of services and staff.

    Job description

    Job responsibilities

  • Ensure the local configuration of systems meets the business needs of the trust.
  • Actively support the transition from local legacy systems to new products.
  • Find and remedy errors and variances early in the service lifecycle
  • Interface with suppliers, customers, and support teams
  • Manage user access and roles within the applications. Ensuring the processes and procedures are in place and up to date to ensure effective progression and resolution of incidents.
  • Ensuring processes and procedures are in place and up to-date to enable efficient execution of application management functions.
  • Ensure a close relationship exists with the service desk manager enabling the speedy resolution of clinical system related incidents and problems
  • Develop a list of standard changes to ensure timely response of service and change requests Provide and maintain a portfolio of evidence on own area to ensure compliance with the trusts Information Governance requirements
  • To engage in research and development relating to NHS Clinical and business system applications
  • The Digital Services Configuration & Testing Analyst will be expected to be a source of expert knowledge across all allocated applications including appropriate cross-skilling of staff to deliver this knowledge base.
  • Responsible for analysing and interpreting the business requirements and business processes will be key to the success of the team. There is a need to understand how to apply Digital systems across clinical disciplines and services and play a vital role in the local configuration of the applications
  • The post holder will be responsible for ensuring system admin duties are carried out appropriately including regular management and ensuring the invoking of business continuity plans as appropriate.
  • To contribute and attend the planning meetings and user groups for services both internal and external to the organisation
  • Support the implementation of new systems, overseeing that efficient planning and appropriate work packages lead to successful product delivery.
  • To maintain and in-depth knowledge of the applications and an understanding of their potential use and end purpose including their potential impact on both patient care and Trust performance.
  • Support new software releases, monitoring that all tasks are undertaken in compliance with our Test, Release and Deployment Strategy.
    • Person Specification

    Qualifications

    Desirable

  • Educated to a degree standard or equivalent experience
  • ITIL v3 or above

    • Knowledge and Skills

    Essential

  • Proficient use of MS Office applications
  • Analytical, statistical and audit skills
  • Proven system admin skills
  • Ability to communicate with a proven ability in the presentation of written and verbal reports
  • Strong customer service skills
  • Knowledge of data protection and confidentiality

    • Desirable

  • Experience of liaising with staff at all levels

    • Experience

    Essential

  • Relevant experience of systems management
  • Proven experience of co-ordinating the release of changes to systems
  • Experience of supplier management
  • Ability to manage own workload and meet tight deadlines
  • Experience of working in a team
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