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    International Director - London, United Kingdom - Insignia Group of Companies

    Insignia Group of Companies
    Insignia Group of Companies London, United Kingdom

    6 days ago

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    Description

    Insignia are currently hiring an International Director for their Lifestyle Boutique (LSB). This role will involve the development and implementation of strategy to drive our Lifestyle Boutique on a Global scale. We are seeking someone with a vast knowledge of luxury lifestyle services. The core aim is to enhance and develop the international lifestyle business which provides tailored and bespoke services to HNW and UHNW clients Globally.

    The candidate should be able to inspire, motivate and lead a successful global team in an environment where new challenges, the acceptance of responsibility and the opportunity of working with many different people will present itself.

    Key Responsibilities:

    • Development and implementation of an optimal operating model for LSB.
    • Create a plan for current and future growth on a Global scale.
    • Be aware of financial performance, goals, and objectives.
    • Drive the talent strategy to deliver against the LSB business plan including location strategy, right sizing and staff performance covering both front and back-office teams.
    • Opening of new LSB offices to deliver against the agreed Insignia Group strategy in key locations.
    • Analysis of the current LSB partner network and the strategic development of new relationships with luxury brands and bespoke service providers.
    • Create new relations with various luxury brands to enhance the way our clients are serviced.
    • Play an integral role in enhancing, developing and delivery of training within servicing.
    • Influence and build supplier relations.
    • Overall responsibility for the optimization of the client request processing life cycle including development and implementation of a best-in-class quality control structure.
    • Assess and direct performance of varying business functions.
    • Global lead on largest corporate accounts.
    • Representing the company's interests in negotiations and in expanding relations with third parties and key business partners
    • Negotiation of contracts, increasing values by $10M per year.
    • Focusing on business expansion, while ensuring the required operating profitability
    • Develop, set and implement team KPI's.
    • Regular performance reporting across numerous KPI's.

    Professional Requirements:

    • A proven track record, with a minimum of 10 years in a leadership role in the lifestyle management, VIP travel or luxury servicing sectors.
    • Excellent knowledge of the luxury brand industry as either a client or provider.
    • A background in operational change programme management, including the scaling of a performance and outcome-based organization.
    • Strong innovative experience gathered from a deep understanding of servicing trends.
    • Excellence in organizational management with the ability to coach staff, manage, and develop high performing teams as well as the setting and achievement of strategic objectives.
    • An understanding of financial responsibility.
    • A track record in delivering new business locations across a diverse geography.
    • Proven experience of CRM system development as well as the development of a client service function.
    • Advanced degree as well as fluency in English with ideally a second language.

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