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    IT Helpdesk Engineer - London, United Kingdom - Perkbox

    Perkbox
    Perkbox London, United Kingdom

    2 weeks ago

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    Contract
    Description

    Please note: This role is a part-time position, working on-site from our London office on Tuesdays, Wednesdays and Thursdays, for a fixed term contract until the end of the year.

    Does this sound like you?

    You're eager to progress your career in IT and to expand your knowledge and skill set through learning a modern tech stack of diverse technologies. Having lots of variety with fast changing priorities excites you and keeps you motivated. You have a proven track record of supporting employees across an entire organisation, and you understand that employees are your valued customers. You know that expectation setting and good communication is key to giving people the best IT support.

    Fundamentally, you understand how crucial it is for people to have working tech, and what a nightmare it can be when things don't work. Being that trusted person to solve any issue is very fulfilling and you work hard to make your customers feel special.

    As an individual you have the confidence and initiative to perform autonomously with limited guidance. You're a self-starter and can self learn where required. You're also self-aware enough to know you may have knowledge gaps but you feel confident enough to ask for assistance when you need it.

    You feel comfortable using Macintosh and Windows and have had experience of Google Workspace to the point where you're confident with all but very niche tasks. You'd love to work daily with a wide variety of systems and software, and you can follow written guides and instructions, as well as giving feedback on where they can be improved.

    What you'll be doing, in a nutshell:

    • Supporting the employees of Perkbox, on a part-time basis, in-office Tuesday-Thursday.
    • Responding to user queries via Slack, mail or in person in our London office (for both our international and domestic teams)
    • Using our Jira ticketing system to log and respond to user requests.
    • Training staff on various IT activities, software and processes.
    • Building new Mac and Windows machines for deployment to end users using JumpCloud, GSuite and our standard tools.
    • Installing and configuring a wide variety of software.
    • Diagnosing, troubleshooting and resolving IT hardware and software issues.
    • Identifying network and security problems and escalating as needed.
    • Writing, editing and revising departmental documentation such as technical guides, user facing guides and onboarding guides.
    • Managing systems to update control and audit IT hardware and software, such as Sophos Intercept X or ManageEngine.
    • Managing and configuring our in house AV gear for talks and conferences.

    Some of the ways we look after our teams:

    • Unlimited Holiday, with a minimum of 25 days (pro-rata)
    • All the perks on the Perkbox platform
    • Free online GP
    • Enhanced sick leave
    • Enhanced pension scheme
    • Gym discounts
    • Free counselling sessions (under EAP)

    Why Perkbox?

    We are a global rewards and benefits platform whose mission is to enable organisations to align their people with their purpose.

    We're an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don't have a rule book and that's why we always strive to work better together. We're up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.

    Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country

    Get a taste for life at Perkbox here:

    Our process usually lasts 2 weeks.

    Thank you for considering joining Perkbox. We can't wait to learn more about you

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