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    Design Services Designer - London, United Kingdom - Lorien

    Lorien
    Lorien London, United Kingdom

    2 days ago

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    Description

    Our client in the Further Education Sector is currently looking to recruit a Service Designer to join them on a 6-month contract.

    Our client is undertaking a strategic programme to implement an Enterprise Service Management platform.

    Key to the success of this is re-design of current - and design of new - services, journeys, and supporting workflows and processes.

    Service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams
    All key ITSM practices, and experience of enterprise service management practice
    Service data models, and application within both IT and business services.
    Various service management platform technologies, and how service management platforms enable service experience and realisation of efficiencies
    Service transformation including required cultural and working practice changes
    Business strategy and requirements formulation and designing services to support these

    Stakeholder skills and ability to facilitate workshops and design activities - ability to manage conflicting priorities, keeping stakeholders aligned to strategic goals.

    Defining principles and design standards for services, ensuring re-use and repeatability through use of patterns and playbooks or similar
    Design and build of services to ensure alignment to user and business outcomes
    Service measurement, reporting, CSFs, SLAs, KPIs - and extending this into supporting programme benefits measurement
    Risk and Compliance, both in terms of programme delivery and building into service design
    Agile & services and how Product and Service Management work together
    DevOps /Change Enablement Qualifications
    ITIL4, Agile (must have) and other related qualifications such as DevOps, Six Sigma, LEAN, etc
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