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    TEMPORARY Customer Service Advisor - High Wycombe, United Kingdom - Chiltern Recruitment

    Chiltern Recruitment
    Chiltern Recruitment High Wycombe, United Kingdom

    2 days ago

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    Temporary
    Description

    Our client, based in High Wycombe is looking for FULL TIME and PART TIME TEMPORARY customer service executives for approximately 5-6 months (Monday – Sunday) This role is to support customers with order processing, troubleshooting and general enquires.

    If you are a student or graduate and looking to obtain part time hours to fit around studies, we can accommodate this.

    Please note – Once trained, this role can be HYBRID or OFFICE BASED * Provide first-line support to help customers diagnose and troubleshoot issues with equipment.

    * Navigate problems, arrange for a field service technician, and supply spare parts when required. * Provide prompt, informative, detailed support to customers via phone and email. * Support with problems logically and with good judgement and process. * Effectively communicate with customers regarding orders, ensuring clarity and understanding of the required work.

    * Collaborate closely with cross-functional equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction.

    * Develop detailed knowledge about specific product lines and features.


    Your working hours & shifts:

    • March to September/October
    • Working hours are flexible (Minimum of 12 hours per week and up to 40 hours per week).
    • To ensure that we match customer demand, we'll schedule your work based on a variety of shift patterns between Monday and Sunday
    • Rota's are provided (hours to be worked can be amended depending on business needs).
    • An initial 2 week training period is provided, along with ongoing support to develop your product knowledge and support credentials
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