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    IT Application Support Analyst - United Kingdom - Utmost International

    Utmost International
    Utmost International United Kingdom

    3 weeks ago

    Default job background
    Description

    • Provide first-line support across all supported applications and liaise with development SMEs or infrastructure supplier for second line support.
    • Participating in support rota (including out of hours)
    • Track personal incident and problem involvement and report and contribute to a plan for application improvements
    • Develop a capability to assess incidents in 3rd party applications and provide first line support to installation configuration and data; liaise with second line support at the vendor.
    • Ensure resolution of application incidents within target service levels.
    • Conduct post-incident problem analysis and carry out development to remove repeat problems.
    • Take part in assessing application developments readiness for implementation and accept into production on behalf of the Production team.
    • Work on in-scope work requests in priority order.
    • Carry out analysis, development and testing for own allocated work.
    • Where required, review, approve and execute code change in accordance with ULP IT Production Systems - Change Management Policy
    • Delivery to quality and committed schedule requirements.
    • Ensure allocated schedule of required system updates and time-critical jobs is maintained and followed
    • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
    • Maintain and via problem resolution, enhance performance of all new and existing software and applications across ULP.
    • Ensure consistent, robust and cohesive environment management processes are followed, resolving any environment issues/conflicts
    • Identify and learn appropriate software applications used and supported by ULP.
    • Out of hours support for key applications. Occasional scheduled weekend working to perform upgrades, out-of-hours tasks and updates to production systems as required.
    • Ad hoc tasks as required
    • Comply with the FCA's conduct (and senior conduct) and Consumer Duty rules and the PRA's conduct (and senior manager conduct) standards.
    • Notify the regulator(s) of matters reasonably expected to be notified.
    Core competencies:


    • Up to date data security knowledge
    • Ability to accurately risk assess each incident
    • Up to date awareness of cyber security developments
    • Developing an in-depth understanding of ULP's IT applications and infrastructure.
    • Able to develop and interpret technical documentation for training and end user procedures.
    • Flexibility and versatility to learn new technology skills to cover our extended technology environment
    Experience and Qualifications:


    • ITIL foundation desirable.
    • Experience within financial services, preferably life and pensions.
    • Experience of managing financial institution data interfaces e.g. BACS, RTI, Banks, PRA
    • Technical skills in Linux and UNIX environment on financial services applications and payments interfaces (SQL skills and ideally will have used C, C#, Cobol)
    • In-depth, hands-on knowledge of and experience with enterprise applications
    • Application Support Analyst on multiple applications and packages.
    • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. #J-18808-Ljbffr
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