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    Apprenticeship - Customer Service Telephone Advisor - Birmingham, United Kingdom - Dudleycol

    Dudleycol
    Dudleycol Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Description
    Ian Williams Limited are looking to recruit 2 Apprentice Customer Service Advisers. Providing first class customer service by phone and online working from our state-of-the-art Customer Service Centre in Aston, Birmingham.
    This apprenticeship requires you to apply through the employer's website.
    Monday - Friday 8:00am - 4:30pm or Monday to Friday 8:30am - 5:00pm
    Level 2 (GCSE)
    Engage with customers whilst demonstrating excellent customer care
    Ensure work is booked in line with the priorities and timescales specified in a contract
    Escalate emergency jobs to the planning team to resolve
    Raise compliments and complaints using the appropriate process
    The training you will be getting
    Training will be provided on an ongoing daily basis and when required. An assessor will be allocated to you to progress/help you through your course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

    At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 2 qualification.

    What to expect at the end of your apprenticeship
    Upon completing successfully apprentice will be offered a full role working in our response HUB.
    Desired skills and personal qualities
    GCSE or equivalent English (Grade 4/C or above) Essential
    Annual pay reviews

    • Enhanced maternity/paternity pay
    • Training and development opportunities
    • Trade discounts from our preferred suppliers for you and your friends and family
    • Specsavers vouchers
    • For information on all other additional benefits we do, to enhance your work/life balance please visit our website
    Ian Williams is one of the UK's largest privately-owned property services companies.

    A leader and pioneer in its field, we are at the forefront of delivering innovative planned and responsive services to the built environment.

    Ian Williams has a strategy of directly delivering its services wherever possible, recognising that it's our people who define and shape our organisation and sustain growth.

    The company has also been awarded PwC's West of England Business of the Year and is the proud holder of RoSPA (Royal Society for the Prevention of Accidents) President's Awards and won the NHMF (National Housing Maintenance Forum) Best Apprentice Scheme of the Year for its Academy.

    Our national responsive repairs and maintenance team undertakes 300,000 visits a year, responding to faults in homes and workplaces, such as leaks, heating, security and window and door problems.

    Our responsive solution is fully automated and supported by a management system that maintains business continuity for every client.
    We have invested in best-in-class technology to ensure that our service continuously improves every day.

    Ian Williams knows that the key deliverable for this service is a right first-time repair, meeting the specific needs of the customer and demonstrating excellent value for money.

    Our response team is supported through a dedicated help desk, iwhub and managed and delivered using iwsys, our mobile asset management solution.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience.

    training
    qualifications, like an NVQ in a relevant field

    If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer.

    You will all need to agree any adjustments to your training plan.
    This apprenticeship requires you to apply through the employer's website.
    #
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