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    IT Deskside Support Analyst - London, United Kingdom - Browne Jacobson

    Browne Jacobson
    Browne Jacobson London, United Kingdom

    1 day ago

    Default job background
    Full time
    Description

    Job description

    Person specification

    What technical skills are required for someone to be successful and enjoy the role?

  • Experience in user account administration (Active Directory, Exchange 365).
  • Comprehensive knowledge of Windows environments, Microsoft Office suite, and system management software such as SCCM.
  • Expertise in laptop and mobile hardware.
  • Familiar with Incident, Change and Problem Management processes.
  • ITIL foundation v3 or 4 qualifications (desirable)

    • Who would be a good fit for this role?

    As part of the IT team, you would be expected to have the following skills and experience:

  • Proven experience in an IT support role within a legal or similar professional setting.
  • The ability to work independently.
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Excellent problem-solving, organisational, and time management skills.
  • Strong communication and interpersonal skills

    • Additional Information:

  • This role will be based in the London office providing support between 9 AM and 5 PM
  • Weekend and out-of-hours work may be necessary for project implementations or office moves.
  • Occasional travel to other offices may be required.
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