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    Operational Innovations Director/Senior Manager - Birmingham, United Kingdom - Davies

    Davies
    Davies Birmingham, United Kingdom

    3 weeks ago

    Davies background
    Description

    At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:· Reward platform - discounts for over 800 retailers.· 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)· Development, training, and professional qualificationsJob Purpose Overall responsibility for these areas to implement an operational strategy to support our ambition to become the accepted market leader in each of these service lines.

    The role requires the successful candidate to work collaboratively with all key stakeholders in these areas and wider business ((technical, file handling, sales, client management, operations, people lead) and support functions)) to successfully effect and drive change.

    To drive the strategy of the firm and strategies of the areas of the business within the remit of the role specifically to support changes in working practices required of business, lead projects, growth of the areas, deliver the highest levels of client service, results, people engagement and commerciality.

    Operations
    Manage day-to-day operations of the business division having experience in the follow motor areas:

    • FNOL services
    • Repair Management services
    • Engineering services understanding
    • Third Party Capture
    • Total Loss Claims settlement· Rental/Mobility services and provision
    • Manage day-to-day operations of the business Division and have full accountability for the delivery of People, Client Service, Quality, Capacity and Financial performance.
    • Drive the successful implementation of firm-wide and area specific projects and action plans while delivering the company's financial and commercial objectives
    • Deliver operational excellence, implementing improvements that gain competitive advantage
    • Develop a culture that supports our values, excellent service, people engagement, innovation, and continuous improvement in alignment with company strategy.
    • Establish and implement strategic targets, KPIS and other measures that provide a tangible demonstration of continuous performance.
    • Develop and execute communication plans across the business Division in line with the firm-wide strategy
    • Champion and implement ideas for new or improved modes of delivery or products to the existing and future client base working with key technical and sales/client colleagues.

    Travel:

    • Travel nationally will be required to all offices on a frequent basis.
    • Be an experienced Operations Director or Business Unit Director with Claims knowledge -FNOL, Repair, Salvage, Engineering knowledge, Third Party Capture services, Total Loss Claims Settlement services, Hire/mobility, supplier management. Have a proven track record of results in leading change and a commitment to delivering a high quality service within a call centre environments
    • Have demonstrable experience of working collaboratively with key and senior stakeholders and ability to interact with customers present data and innovate.
    • Experience of leadership and management where influencing skills and political and emotional astuteness will be important attributes - and the gravitas and judgment that this implies
    • Proven ability to explore and challenge team structures to improve efficiency ,effectiveness and profitability
    • Excellent understanding of business financial measures and an ability to express the benefits of initiatives in financial terms
    • Excellent analytical skills that can be used to review and improve performance
    • Experience in financial forecasting, pricing & P&L accounts & Budget management and creating a Target Operating Model.
    • Able to embrace change and to engage others in a similar philosophy
    • Strong influencing and persuasive skills, able to persuade others of his/her point of view
    • An effective delegator with attention to operational excellence, but a high degree of pragmatism
    • A creative and innovative approach that facilitates efficient planning and effective implementation
    • Good attention to detail and passionate about service delivery, but keeps a sense of perspective and aligns operations to the agreed strategic imperatives of the firm
    • Communicates a sense of purpose and urgency, inspiring loyalty and motivating others to give of their best
    • Commercial acumen for determining cost-efficient processes , intelligence, decisiveness, resilience, clear thinker and strong leadership ability
    • Able to communicate effectively at all levels, both internally and externally, and build effective working relationships with Key Stakeholders and Business Services DirectorsAbility to recognise own knowledge and development gaps and to take proactive steps to upskill.
    • Mentor and develop competencies of all business unit managers in these areas to next level A bit about Davies:We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
    We are a multi award-winning specialist professional services and technology business.

    We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

    Davies is a community of outstanding people. In a fast-changing business environment, we adapt and look ahead.


    We relentlessly seek more:
    for our business, our clients, our colleagues, and our communities.
    We make an impact in our communities.
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