- Identifying customers who are Vulnerable and following the finance team's Vulnerable Customer Policy when speaking with them.
- Treating customers fairly with forbearance options and due consideration throughout the whole collections process.
- Vehicle Repossessions, dealing with both the third-party agents who are actively trying to recover the asset and also customers who may subsequently contact the finance team following contact by the third party or during the process of the actual repossession.
- Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
- Referring agreements for potential Pre-Litigation Action.
- Shortfall liability, discussing outstanding liabilities with customers following the end of the contract on the agreements, and providing forbearance options.
- Assist Management in the production and maintenance of FCA complaints and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
- Assist in any projects, system upgrades, etc. Complaint handling; speaking with the customer and taking details of their complaints and then referring to the Team Leader/Manager and preparing any initial draft correspondence.
- Experience in preparing and analyzing reporting data for management accurately and to timescales.
- Able to demonstrate successful communication (verbal and written) with internal and external customers at all levels via telephone and email.
- Comfortable negotiating, discussing sensitive financial issues, and finding solutions keeping both the business and the customer in mind.
- Hybrid working #J-18808-Ljbffr
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Data Co-ordinator
1 week ago
eFinancialCareers London, United Kingdom**Data Co-ordinator** · **£25,000 - £30,000** · **London/ Hybrid** · Cobalt is delighted to be partnering with a global Real Estate services company, who are seeking a Data Co-ordinator to work across a key account. Your role will be dedicated to ensuring that all data set-up and ...
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Data Governance Co-ordinator
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Bridge of Hope London, United KingdomEden Brown Synergy is currently working in partnership with a Public Sector Organisation in London which is looking to recruit a Data Governance Co-Ordinator (Legal) on an interim basis for 2 months initially. · Essential qualifications/knowledge and experience: · - Detailed know ...
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Data Governance Co-ordinator
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Residential Data Co-ordinator
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Co-ordinator
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Co-ordinator
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Co-ordinator
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Office & Data Management Co-ordinator
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William Reed Ltd London, United Kingdom**Who we are**: · We are William Reed. · We are the leading expert in the global Food & Drink industry. · From manufacturing through to retail and hospitality - we provide the inspiration, insight and connections to power our customers' success. · **Position**: · Are you looking ...
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Clinical Administrator and Data Co-ordinator
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Central and North West London NHS Foundation Trust London, United KingdomAn exciting opportunity has arisen for a Band 4 Data Administrator. · The post holder will be part of Addiction and Recovery community Hounslow (ARC), which consists of multiple services across the borough of Hounslow. The post holder will be part of the Data team at Montague Hal ...
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Membership Co-ordinator
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Love Success Plc London, United Kingdom**Membership Co-ordinator**: · - Job Reference: JH/ Mem · - Date Posted: 1 December 2023 · - Recruiter: Love Success plc · - Location: London · - Salary: £33,000 to £35,000 · - Sector: Administrator/ Office Assistant/ Data Entry · - Job Type: Permanent · - Work Hours: Full Time · ...
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Project Co-ordinator
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HR Co-ordinator
1 day ago
Page Personnel Finance London, United KingdomI am currently recruiting a HR Co-ordinator working for a consultancy based in Central London, in the City of London. This is a temporary role. · **Client Details** · My client is a global consultancy who work with other companies to reorganise and restructure their businesses. T ...
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Pathway Co-ordinator
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Imperial College Healthcare NHS Trust London, United KingdomAn exciting opportunity has arisen within the urological cancers administration team at Charing Cross Hospital's Urology department. The post holder will be primarily responsible for co-ordinating and managing the Prostate Cancer clinics and thus will be required to work as part ...
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Office Co-ordinator
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Service Co-ordinator
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Operations Co-ordinator
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Marac Co-ordinator
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Project Co-ordinator
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Registry Co-ordinator
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Revit Co-ordinator
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Asset Data Co-ordinator - England, United Kingdom - Parkside
Description
Our international client based in Bracknell, Berkshire requires a Collections and Recovery Coordinator to join their team for a minimum period of 6 monthsEarly arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans to get the agreement back up to date.