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    Technical Claims Manager - United Kingdom - Davies

    Davies
    Davies background
    Description


    At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:platform – discounts for over 800 retailersdays holiday (rising with service plus option to purchase up to 5 extra days a year)training, and professional qualifications What will your day look like: The role will be the technical lead for the business area ensuring that all work produced by the teams is technically excellent and fully aligned to the expectations of the client.

    The role of Technical Manager will encompass the development, planning, execution and reporting of technical and quality audits across the business area.

    The successful candidate will have a responsibility to drive the technical progression of File Handlers and to help achieve technical excellence within the business area in line with client guidelines and SLA requirements.

    They will oversee the Large Loss handlers and assist with their workload management on a day to day basis. Technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements.

    The role will require identifying risks and making recommendations for technical improvements across the business areaIt is important that the candidate has an interest in improving technical quality and has the ability to coach and mentor to develop others into fully competent file handlers.

    Be responsible for the undertaking of the internal technical audit regime and driving increases in financial authorities in the business area.

    SupervisionDevelop and supervise others to achieve/increase their financial authority through Competency Frameworks.
    Oversee the Large Loss Handlers and line manager duties. Provide a technical forum for file handlers to provide them with technical guidance on all pre lit motor claims.

    Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required.

    Provide input to Team Leaders for performance reviews and to assist with any performance improvement plans when relating to technical competency.

    Through the supervision and audit elements of the role the Technical Manager will need to:
    Provide continual feedback on development areas to the Operational Management Team with recommendation for improvement.
    Identify opportunities to develop and enhance existing procedures and processes where appropriate.
    Consider training requirements and skill gaps analysis at both handler and strategic business area level.

    Work in partnership with Team Leaders and Operational Leads to ensure client SLAs, KPI's and other requirements are embedded in the team and achieved/exceeded.

    Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.

    AuditUndertake and lead internal technical audits in line with the internal audit programme.

    Undertake and lead ad hoc and other bespoke internal technical audits in line with the firm's current policies and procedures.

    Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.

    Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.

    Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.

    Essential Skills & AttributesUp to date and relevant experience of complex motor claimsMinimum 5 years experience of handling claims >£100k preferred.

    A complete understanding of the claims process and client requirements.
    Detailed knowledge of reserving and RTA technical claims.
    A strong desire to invest in and develop others is required.
    Experience of supervision or mentoringExperience of audit/file reviewsPresentation skills – either internal training or external client meetings.

    Preparation for and attendance at client review meetings will be required form time to timeClose liaison with claims, litigation and fraud teams will be part of the role.

    Good working knowledge of Excel and Powerpoint advantageousCalm under pressure with the ability to re-prioritise and delegate effectively when required.

    Confident with ability to take initiative to innovate and adapt to changing situations.

    Ability to work as a team with the flexibility to do what is required to get a result and ensure client service levels are met.

    Strong attention to detailAbility to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.

    The ability to communicate effectively with stakeholders at all levels, both orally and in writing. The CompanyDavies Group are a multi-award-winning specialist professional services and technology business.

    We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

    Over recent years we have consistently delivered double digit organic growth.

    Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our 'Disruptive Thinking' innovation lab that places the power of new ideas in the hands of our people.

    With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business.

    Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

    To find out more detail please follow the link belowA bit about Davies:

    We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda.

    Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We are a multi award-winning specialist professional services and technology business.

    We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.


    Our values:
    Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
    We are Dynamic - We readily adapt to the changing environment. We strive for what's next.


    We relentlessly seek more:
    for our business, our clients, our colleagues, and our communities.
    We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.
    We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities. We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

    We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

    Davies Group endeavour to recruit from the widest possible pool of suitable candidates.

    If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.


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